On April 9, 2012, the Office of the Ohio Inspector General (OIG) received a complaint from an individual reporting her Ohio child support debit card containing more than $8,700 was diverted to a fraudulent address and the funds were stolen. The complainant alleged the theft was an "internal job" and that neither the Ohio Department of Job and Family Services (ODJFS) nor Xerox Business Services (Xerox), the contractor overseeing the child support debit card program, assisted her in reaching a resolution in reimbursing her for the stolen funds. A preliminary inquiry was opened on April 18, 2012. On April 24, 2012, the Office of the OIG contacted the ODJFS Office of the Chief Inspector to inquire if the department had an open investigation regarding this incident, to which ODJFS responded that the agency was unaware of the matter. ODJFS provided the Office of the OIG with the contact information for the Xerox project manager of the Ohio child support contract, Daphne Ralyea, who also indicated she was unaware of the incident. Furthermore, the Office of the OIG was informed this incident was required to be reported to ODJFS by Xerox as part of the contract between ODJFS and Xerox. The Office of the OIG opened an investigation on May 29, 2012, to examine the allegations of Xerox's failure to report the incident to ODJFS as required under the contract. This investigation only focused on the issues related to the contract and not the theft, as it is the subject of an ongoing federal investigation.