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No one should face aggression or violence in the workplace but these problems are increasingly being reported by health and social care workers and the people using their services. This helpful book explores the reasons why some individuals may become aggressive or violent and explains how a holistic approach can offer effective ways of preventing, anticipating, reducing and dealing with aggression and violence when they arise. By critically exploring the common issues and difficulties encountered by professionals, the authors provide valuable insights into this behaviour and how to implement safeguards against it.Contents include: A holistic approach OCo Violence and aggression in services and the social context OCo Essential principles and theoretical models OCo Safe, therapeutic environments OCo De-escalation: Reducing arousal and aggression OCo Non-verbal and verbal communication OCo Biological explanations of violence and aggression OCo Culture, diversity and communication OCo Individuals with specific communication needs OCo More on individuals with specific communication needs OCo ClientsOCO physical health needs OCo Psychosocial interventions including Cognitive Behavioural Therapy OCo Other types of psychotherapy and therapeutic communities"