Architecting Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 149072415X
Format: PDF, ePub, Mobi
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Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructureuntil this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver? Get it all here. This book lists the CI types, toolset descriptions, detailed roles and activities, and much more. Get a firm handle on the data, functions, services, processes, organization, and technologies all needed to effectively build and operate a complete IT service management infrastructure. Explore approaches for reviewing and assessing your current toolsets, data, processes, and services. See where gaps might exist. Find areas that might be missing tools or have too many tools doing similar functions. Validate IT service management roles and activities. One can put together an entire IT service management operation just from the descriptions in this book! If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!

Implementing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490735127
Format: PDF
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The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Servicing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490720952
Format: PDF, ePub, Docs
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What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. Many books talk about how to build a service catalogthis book is a service catalog! We really struggled to identify and pull our IT services together until we saw this materialit saved us months! With this material, we can finally tell the business what IT actually delivers to them! A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation! One can put together an entire IT service management operation just from the service descriptions in this book!

Measuring Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 149071944X
Format: PDF, ePub, Mobi
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How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadequate tools and reporting exist Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! A comprehensive guide for building any service management metrics program with all the information you need in one place! No theory here . . . this gives us real metrics we can easily go after. A fantastic addition to our IT service management solution set!

Cloud Computing

Author: Venkata Josyula
Publisher: Cisco Press
ISBN: 0132604043
Format: PDF, ePub
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The complete guide to provisioning and managing cloud-based Infrastructure as a Service (IaaS) data center solutions Cloud computing will revolutionize the way IT resources are deployed, configured, and managed for years to come. Service providers and customers each stand to realize tremendous value from this paradigm shift—if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow’s virtualized data centers. It introduces cloud “newcomers” to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). This book’s replicable solutions and fully-tested best practices will help enterprises, service providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures. Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design. Cloud Computing will be an indispensable resource for all network/IT professionals and managers involved with planning, implementing, or managing the next generation of cloud computing services. Venkata (Josh) Josyula, Ph.D., CCIE® No. 13518 is a Distinguished Services Engineer in Cisco Services Technology Group (CSTG) and advises Cisco customers on OSS/BSS architecture and solutions. Malcolm Orr, Solutions Architect for Cisco’s Services Technology Solutions, advises telecoms and enterprise clients on architecting, building, and operating OSS/BSS and cloud management stacks. He is Cisco’s lead architect for several Tier 1 public cloud projects. Greg Page has spent the last eleven years with Cisco in technical consulting roles relating to data center architecture/technology and service provider security. He is now exclusively focused on developing cloud/IaaS solutions with service providers and systems integrator partners. · Review the key concepts needed to successfully deploy clouds and cloud-based services · Transition common enterprise design patterns and use cases to the cloud · Master architectural principles and infrastructure designs for “real-time” managed IT services · Understand the Cisco approach to cloud-related technologies, systems, and services · Develop a cloud management architecture using ITIL, TMF, and ITU-TMN standards · Implement best practices for cloud service provisioning, activation, and management · Automate cloud infrastructure to simplify service delivery, monitoring, and assurance · Choose and implement the right billing/chargeback approaches for your business · Design and build IaaS services, from start to finish · Manage the unique capacity challenges associated with sporadic, real-time demand · Provide a consistent and optimal cloud user experience This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers. Category: Cloud Computing Covers: Virtualized Data Centers

Das DevOps Handbuch

Author: Gene Kim
Publisher: O'Reilly
ISBN: 3960101244
Format: PDF, Kindle
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Mehr denn je ist das effektive Management der IT entscheidend für die Wettbewerbsfähigkeit von Organisationen. Viele Manager in softwarebasierten Unternehmen ringen damit, eine Balance zwischen Agilität, Zuverlässigkeit und Sicherheit ihrer Systeme herzustellen. Auf der anderen Seite schaffen es High-Performer wie Google, Amazon, Facebook oder Netflix, routinemäßig und zuverlässig hundertoder gar tausendmal pro Tag Code auszuliefern. Diese Unternehmen verbindet eins: Sie arbeiten nach DevOps-Prinzipien. Die Autoren dieses Handbuchs folgen den Spuren des Romans Projekt Phoenix und zeigen, wie die DevOps-Philosophie praktisch implementiert wird und Unternehmen dadurch umgestaltet werden können. Sie beschreiben konkrete Tools und Techniken, die Ihnen helfen, Software schneller und sicherer zu produzieren. Zudem stellen sie Ihnen Maßnahmen vor, die die Zusammenarbeit aller Abteilungen optimieren, die Arbeitskultur verbessern und die Profitabilität Ihres Unternehmens steigern können. Themen des Buchs sind: Die Drei Wege: Die obersten Prinzipien, von denen alle DevOps-Maßnahmen abgeleitet werden.Einen Ausgangspunkt finden: Eine Strategie für die DevOps-Transformation entwickeln, Wertketten und Veränderungsmuster kennenlernen, Teams schützen und fördern.Flow beschleunigen: Den schnellen Fluss der Arbeit von Dev hin zu Ops ermöglichen durch eine optimale Deployment-Pipeline, automatisierte Tests, Continuous Integration und Continuous Delivery.Feedback verstärken: Feedback-Schleifen verkürzen und vertiefen, Telemetriedaten erzeugen und Informationen unternehmensweit sichtbar machen.Kontinuierliches Lernen ermöglichen: Eine Just Culture aufbauen und ausreichend Zeit reservieren, um das firmenweite Lernen zu fördern.

Produktmanagement f r Dummies

Author: Brian Lawley
Publisher: John Wiley & Sons
ISBN: 3527813152
Format: PDF, Docs
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Kunden haben so eine große Auswahl an Produkten wie nie. Da müssen sich die Unternehmen etwas einfallen lassen, um beim Kunden aufzufallen: die Qualität, das Marketing, der Vertrieb und der Preis - das alles muss ein Produktmanager im Auge behalten, um das Produkt erfolgreich zu machen. Brian Lawley und Pamela Schure stellen alle Aspekte des Produktmanagements vor: die Planungsstrategie sowie den kompletten Produktlebenszyklus von der Marktreife bis zum Ausscheiden aus dem Markt. Sie erklären, wie Sie erste Ideen zu Produkten weiterentwickeln und wie Sie Kunden- und Marktanalysen durchführen. Erfahren Sie außerdem, wie Sie Teams führen und sie zu Höchstleistungen anspornen. Werden Sie so zu einem erfolgreichen Produktmanager, bringen Sie neue Produkte auf den Markt und steigern Sie Ihren Umsatz.

ITIL 2011 Edition Das Taschenbuch

Author: Jan van Bon a.o.
Publisher: Van Haren
ISBN: 9087537050
Format: PDF
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Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient. Dieses Taschenbuch bietet eine kurze Zusammenfassung der aktuellen ITIL® Version 2011. Der vollständige Inhalt - ca. 2.000 Seiten - des ITIL®-Framework konzentriert sich auf 200 Seiten im Taschenbuchformat! Das bedeutet, dass der Einsatz dieses kostengünstigen Taschenbuchs eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach ITIL® leistet. In erster Linie ist das Taschenbuch ein umfassendes Nachschlagewerk, bezogen auf das Thema ITIL® im praktischen Format für alle Profis in der Service Management-Community. Es gibt schnell Antwort, beispielsweise auf die Fragen: Was ist der “Lebenszyklus”-Ansatz? Was sind die Schlüssel-Service Management-Prozesse und -Funktionen? Zweitens kann das ITIL® Taschenbuch als Teil der verwendeten Schulungsmaterialien, für alle die eine ITIL® Foundation Zertifizierung anstreben, eingesetzt werden. Die Inhalte des Taschenbuchs decken die APMG Spezifikationen des ITIL® Foundation Lehrplans / Syllabus ab.