Beyond Blame

Author: Dave Zwieback
Publisher: "O'Reilly Media, Inc."
ISBN: 1491914459
Format: PDF, Docs
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Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost. In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company—as a system administrator, developer, team manager, or executive—the concrete steps in this guide will help you find a real solution that works. Recognize and mitigate the effects of stress during outages Learn how to communicate effectively in a charged, high-stakes postmortem conversation Collect the necessary data before the postmortem begins Focus on determining the actual causes and conditions of an outage Learn techniques for writing up a postmortem for either internal or external use

Beyond Blame

Author: Dave Zwieback
Publisher: "O'Reilly Media, Inc."
ISBN: 1491914467
Format: PDF, Kindle
Download Now
Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost. In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company—as a system administrator, developer, team manager, or executive—the concrete steps in this guide will help you find a real solution that works. Recognize and mitigate the effects of stress during outages Learn how to communicate effectively in a charged, high-stakes postmortem conversation Collect the necessary data before the postmortem begins Focus on determining the actual causes and conditions of an outage Learn techniques for writing up a postmortem for either internal or external use

Beyond Blame

Author: Dave Zwieback
Publisher: O'Reilly Media
ISBN: 9781491906415
Format: PDF, Kindle
Download Now
Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost. In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company—as a system administrator, developer, team manager, or executive—the concrete steps in this guide will help you find a real solution that works. Recognize and mitigate the effects of stress during outages Learn how to communicate effectively in a charged, high-stakes postmortem conversation Collect the necessary data before the postmortem begins Focus on determining the actual causes and conditions of an outage Learn techniques for writing up a postmortem for either internal or external use

Beyond Blame

Author: Dr Peter Reder
Publisher: Routledge
ISBN: 113491914X
Format: PDF, ePub, Mobi
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What can we learn from inquiries into cases of fatal child abuse? Beyond Blame offers a new way of looking at such cases and shows that it is possible to draw important lessons from them. The authors, all three experienced in child protection work, summarise thirty-five major inquiries since 1973, setting them in their social context and discussing the implications both for practical work in the field and for future inquiries. They stress the need for those who work day to day in child protection to develop and apply a more sophisticated level of analysis to assessment and intervention. They identify common themes within abusing families, in the relationships between members of the professional networks, and in the interactions between the families and the professionals.

To Forgive Design

Author: Henry Petroski
Publisher: Harvard University Press
ISBN: 0674065433
Format: PDF, ePub, Mobi
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Argues that failures in structural engineering are not necessarily due to the physical design of the structures, but instead a misunderstanding of how cultural and socioeconomic constraints would affect the structures.

Beyond Blame

Author: Armstrong Williams
Publisher:
ISBN: 9780788166105
Format: PDF, ePub
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Williams, a black man who is a radio & TV host, lives his own rhetoric of individual empowerment, faith, & social responsibility. This book is the result of a dialogue with a 27 year-old man he calls "Brad Howard," a drug dealer, murderer, & father of 3 small daughters who, in his desperation to leave the streets behind, sought Armstrong's help. Armstrong tells Brad that he must exorcise the world-view that allowed him to fall into degradation, & maintains that in order to do right, you must learn to think right. He provides lessons in a faith that will give Brad the strength to take responsibility for his actions, for his children, & his community.

Counterterrorism Strategies

Author: Yonah Alexander
Publisher: Potomac Books, Inc.
ISBN: 1597973424
Format: PDF, Kindle
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"In Counterterrorism Strategies, seven experts examine how the United States, France, Germany, Italy, Egypt, and Sri Lanka have combated terrorist groups from the 1970s to the present and draw lessons that are applicable to today's threats." "Counterterrorism Strategies shows that there are no simple or complete solutions to the dangers posed by determined and elusive terrorists, but several of the countries detailed here have had significant successes. The contributors' analyses of the effectiveness or ineffectiveness of strategies used by these six countries offer a counterterrorism road map for the twenty-first century. This book is essential reading for policymakers, for counterterrorism scholars and professionals, and for members of the general public who are concerned about the general direction of the international campaign against terrorism." --Book Jacket.

The Human Side of Postmortems

Author: Dave Zwieback
Publisher: "O'Reilly Media, Inc."
ISBN: 1449369502
Format: PDF, ePub, Docs
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Imagine you had to write a postmortem containing statements like these? "We were unable to resolve the outage as quickly as we would have hoped because our decision making was impacted by extreme stress." "We spent two hours repeatedly applying the fix that worked during the previous outage, only to find out that it made no difference in this one." "We did not communicate openly about an escalating outage that was caused by our botched deployment because we thought we were about to lose our jobs." While the above scenarios are entirely realistic, it's hard to find many postmortem write-ups that even hint at these "human factors." Their absence is, in part, due to the social stigma associated with publicly acknowledging their contribution to outages. And yet, people dealing with outages are clearly subject to physical exhaustion and psychological stress, not to mention impaired reasoning due to a host of cognitive biases. This report focuses on the effects and mitigation of stress and cognitive biases during outages and postmortems. This "human postmortem" is as important as the technical one, as it enables building more resilient systems and teams, and ultimately reduces the duration and severity of outages.

The 10X Rule

Author: Grant Cardone
Publisher: John Wiley & Sons
ISBN: 0470627603
Format: PDF
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Describes the principle of "Massive Action" and explains how to start, what to do, and how to follow up in taking concrete steps to exceed targets and reach your dreams and goals.

Black Box Thinking

Author: Matthew Syed
Publisher: Penguin
ISBN: 069840887X
Format: PDF, ePub, Docs
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Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public, because of malpractice settlements with nondisclosure clauses. For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box. Whenever there’s any sort of mishap, major or minor, the box is opened, the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so that the same mistakes won’t happen again. By applying this method in recent decades, the industry has created an astonishingly good safety record. Few of us put lives at risk in our daily work as surgeons and pilots do, but we all have a strong interest in avoiding predictable and preventable errors. So why don’t we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book, the answer is rooted in human psychology and organizational culture. Syed argues that the most important determinant of success in any field is an acknowledgment of failure and a willingness to engage with it. Yet most of us are stuck in a relationship with failure that impedes progress, halts innovation, and damages our careers and personal lives. We rarely acknowledge or learn from failure—even though we often claim the opposite. We think we have 20/20 hindsight, but our vision is usually fuzzy. Syed draws on a wide range of sources—from anthropology and psychology to history and complexity theory—to explore the subtle but predictable patterns of human error and our defensive responses to error. He also shares fascinating stories of individuals and organizations that have successfully embraced a black box approach to improvement, such as David Beckham, the Mercedes F1 team, and Dropbox.