Projektmanagement f r Dummies

Author: Stanley E. Portny
Publisher: John Wiley & Sons
ISBN: 3527699570
Format: PDF, ePub
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Vor einem liegt nicht nur ein bislang unüberschaubares Projekt, sondern schon eine Ahnung hinsichtlich all der Probleme, die mit ihm einhergehen könnten: Wer kennt das nicht? Stanley Portny zeigt, wie Projektmanagement richtig funktioniert, wenn man weiß, worauf zu achten ist. Er erklärt, wie man Projekte richtig plant, durchführt und kontrolliert, damit man die Ziele nicht aus den Augen verliert und den Überblick behält. Dazu gehört natürlich auch zu wissen, was ein gutes Projektteam ausmacht und wie man die Leute bei der Stange hält. Dabei geht der Autor auf die neuesten Projektmanagement-Techniken ein und stellt verschiedene Computerprogramme vor, die das Projektmanagement unterstützen und wesentlich erleichtern. Mit diesem Buch wird jeder zu einem routinierten Projektmanager, der seine Projekte mit Bravour meistert.

PMP Project Management Professional Study Guide Fourth Edition

Author: Joseph Phillips
Publisher: McGraw Hill Professional
ISBN: 0071775919
Format: PDF, ePub, Docs
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Revised to cover the 2011 update to PMIs Project Management Body of Knowledge (PMBOK), the Fourth Edition of McGraw-Hills flagship project management certification study guide covers all of the new PMP exam objectives

Call Center f r Dummies

Author: Réal Bergevin
Publisher: John Wiley & Sons
ISBN: 9783527703395
Format: PDF, ePub, Docs
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Der Call Center-Markt ist zurzeit eine der am stärksten wachsenden Branchen. Doch auf was muss man alles achten, wenn man ein Call Center einrichtet und leitet? Finanzmanagement, Ressourcenanalyse, Performancesteigerung - all dies sind Dinge, die ein Call Center-Manager berücksichtigen muss. Welche Rolle spielt die IT? Wie sucht man das richtige Personal für ein Call Center aus? Wie schult man es und verbessert so seinen Kundenservice? Antworten auf all diese Fragen gibt der renommierte Call Center-Consultant Réal Bergevin in diesem angenehm lesbaren und hochinformativen Buch. Das ursprünglich kanadische Buch wurde in Zusammenarbeit mit dem Call Center Forum Deutschland e.V. und zahlreichen Call Center-Firmen auf den deutschen Markt zugeschnitten.

IT Project Management On Track from Start to Finish Third Edition

Author: Joseph Phillips
Publisher: McGraw Hill Professional
ISBN: 0071700420
Format: PDF, Docs
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Master IT Project Management This practical, up-to-date guide explains how to successfully manage an IT project and prepare for CompTIA Project+ certification. IT Project Management: On Track from Start to Finish, Third Edition walks you through each step of the IT project management process, covering critical strategies for on-time and within-budget projects. You'll get proven methods for initiating a project, selecting qualified team members, conferring with management, establishing communication, setting realistic timetables, tracking costs, and closing a project. Learn how to: Define project requirements and create the project charter Create a feasibility study and establish project priority Determine strategy and obtain management approval Manage project scope and determine project expenses Build the project management plan Organize and lead a project team Track progress and calculate the Cost Performance Index (CPI) Implement changes to the project plan Perform continuous quality management Complete the project and assess deliverables On the CD: CompTIA Project+ practice exam Project management video training from the author Ready-to-use templates and worksheets Complete e-book Joseph Phillips, PMP, CompTIA Project+, is the Director of Education for Project Seminars. He is the author of PMP Project Management Professional Study Guide, Second Edition; CAPM/PMP Project Management Certification All-in-One Exam Guide, Second Edition; CBAP Certified Business Analysis Professional All-in-One Exam Guide; and PgMP Program Management Professional All-in-One Exam Guide.

CompTIA CTT Certified Technical Trainer All in One Exam Guide

Author: Joseph Phillips
Publisher: McGraw Hill Professional
ISBN: 0071771131
Format: PDF, Docs
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"All-in-One is All You Need" "This book coaches you through the five domains of the exam and provides effective practice exercises to prepare you with confidence. Thanks for providing the industry with such a great book!" -- Linda Hainlen, Director; Learning Solutions, Indiana University Health Get complete coverage of all the material included on the CompTIA CTT+ exams inside this comprehensive resource. Written by industry expert, trainer, and project management consultant Joseph Phillips, this authoritative guide covers exams TKO-201, TKO-202, and TKO-203 in full detail. You'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. A bonus appendix provides accelerated review of the exam objectives. Designed to help you pass the exams with ease, this definitive volume also serves as an essential on-the-job reference. COVERS ALL EXAM TOPICS, INCLUDING HOW TO: Evaluate learners' needs Manage the technical classroom Engage learners through instructional methods Manage instructional materials Train with confidence Lead a successful class Manage learner-centered instruction Promote learner engagement Motivate adult learners Evaluate learner competencies Evaluate instructor performance CD-ROM FEATURES: Two practice exams Video training PDF of the book

PMP Project Management Professional Study Guide Third Edition

Author: Joseph Phillips
Publisher: McGraw Hill Professional
ISBN: 0071626727
Format: PDF
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The best fully integrated study system available for the PMP exam Updated for the latest release of the Project Professional exam from PMI, PMP Project Management Professional Study Guide, Third Edition covers what you need to know--and shows you how to prepare--for this challenging exam. 100% complete coverage of all objectives for the PMP exam Exam Readiness checklist--you're ready for the exam when all objectives on the list are checked off Inside the Exam sections highlight key exam topics covered Two-Minute Drills for quick review Simulated exam questions match the format, tone, topics, and difficulty of the real exam Covers all the exam topics, including: Project Initiation * Integration Management * Managing the Project Scope * Time Management * Cost Management * Quality Assurance * Human Resources * Communications * Risk Management * Procurement * PMP Code of Ethics and Professional Conduct Electronic content includes: Complete MasterExam practice testing engine, featuring: Two full practice exams; Detailed answers with explanations; Score Report performance assessment tool Free video training from the author Bonus downloadable project management process review MasterExam with free online registration

PMP Project Management Professional Lab Manual

Author: Joseph Phillips
Publisher: McGraw Hill Professional
ISBN: 0071744274
Format: PDF, ePub, Docs
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Practice the Project Management Skills Essential for Your Success 50+ lab exercises challenge you to solve problems based on realistic case studies Step-by-step scenarios require you to think critically Lab analysis tests measure your understanding of lab results Key term quizzes help build your vocabulary Covers all PMP exam objectives, including: Exploring PMP Foundations Examining the Project Life Cycle and Organizations Learning the Project Management Processes Integrating Project Management Managing the Project Scope Managing the Project Schedule Managing Project Costs Managing Project Quality Managing Project Human Resources Managing Project Communications Managing Project Risks Managing Project Procurement The PMI Code of Ethics and Professional Conduct