Citizen Customer Partner Engaging the Public in Public Management

Author: John Clayton Thomas
Publisher: Routledge
ISBN: 1317478584
Format: PDF, ePub
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For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.

Citizen Customer Partner

Author: John Clayton Thomas
Publisher: Routledge
ISBN: 9781138371446
Format: PDF, Docs
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For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partnerhelps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partnerinclude multiple boxed cases that illustrate the chapter's content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles - specific advice for public organizations on working with the public as customers, partners, and citizens.

Cross Sectoral Relations in the Delivery of Public Services

Author:
Publisher: Emerald Group Publishing
ISBN: 1787431916
Format: PDF, ePub, Mobi
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This volume presents and discusses evidence on collaboration between government, businesses and non-profits, focusing on an inter-organizational perspective of managing at the boundaries between sectors.

Gewalt und Gesellschaftsordnungen

Author: Douglass Cecil North
Publisher: Mohr Siebeck
ISBN: 9783161505904
Format: PDF, ePub, Mobi
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English summary: This book integrates the problem of violence in societies in a larger historical and social science context, showing how economic and political behaviour are closely linked. Most societies limit violence by political manipulation of the economy to create privileged interests. Privileges limit the use of violence by powerful individuals, but hinder both economic and political development of such natural states . In contrast, modern societies are characterized by open access to economic and political organizations, thereby fostering political and economic competition (democracy and markets) and general development. Douglass C. North, John Joseph Wallis, and Barry R. Weingast provide a framework for understanding the two types of orders and show in which ways a number of countries have achieved the transition between them. German description: Alle Gesellschaften mussen sich mit der Moglichkeit wie der Realitat von Gewalt auseinandersetzen; sie tun das auf unterschiedliche Art. Douglass C. North, John Joseph Wallis und Barry R. Weingast stellen das Problem der Gewalt in einen grosseren sozialwissenschaftlichen und historischen Zusammenhang und zeigen, wie eng wirtschaftliches und politisches Verhalten verbunden sind. Die meisten aus der Geschichte bekannten Gesellschaften, von den Autoren als naturliche Staaten bezeichnet, begrenzen Gewaltanwendung vorbeugend, indem sie durch politische Einflussnahme auf die Wirtschaftstatigkeit privilegierte Interessen schaffen. Diese Privilegien reduzieren den Einsatz von Gewalt von Seiten machtiger Einzelner; es wird auf diese Weise jedoch die wirtschaftliche ebenso wie die politische Entwicklung solcher Staaten behindert. Denn fur die grosse Mehrheit der Nicht-Privilegierten ist der Zugang zu Politik und Wirtschaft dadurch beschrankt.Im Unterschied hierzu schaffen moderne Gesellschaften Zugangsfreiheit zu wirtschaftlichen und politischen Organisationen (Unternehmen, Markten, Parlamenten, hoheitlichen Einrichtungen) und fordern damit den politischen wie den wirtschaftlichen Wettbewerb und somit die gesellschaftliche Entwicklung. Das Buch bietet ein gedankliches Gerust zum Verstandnis der zwei Typen von Gesellschaftsordnungen, die es an historischen Beispielen von der romischen Antike bis ins 19. Jahrhundert veranschaulicht. Anhand dieses Konzepts wird erklart, wieso Gesellschaften mit Zugangsfreiheit sowohl politisch wie wirtschaftlich hoher entwickelt sind und auf welche Weise seit dem 19. Jahrhundert rund 25 Lander den Ubergang vom einen Typus zum anderen geschafft haben.

Value and Virtue in Public Administration

Author: Michiel S. de Vries
Publisher: Springer
ISBN: 0230353886
Format: PDF, Kindle
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A multidisciplinary analysis of the role of values and virtue in public administration, this book calls for a rediscovery of virtue. It explores ways of enabling the public sector to balance the values that are presently dominant with classic values such as accountability, representation, equality, neutrality, transparency and the public interest.

B rokratie

Author: David Graeber
Publisher: Klett-Cotta
ISBN: 3608109447
Format: PDF, ePub, Mobi
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David Graeber, der bedeutendste Anthropologe unserer Zeit, entfaltet eine fulminante und längst überfällige Fundamentalkritik der globalen Bürokratie! Er erforscht die Ursprünge unserer Sehnsucht nach Regularien und entlarvt ihre Bedeutung als Mittel zur Ausübung von Gewalt. Wir alle hassen Bürokraten. Wir können es nicht fassen, dass wir einen Großteil unserer Lebenszeit damit verbringen müssen, Formulare auszufüllen. Doch zugleich nährt der Glaube an die Bürokratie unsere Hoffnung auf Effizienz, Transparenz und Gerechtigkeit. Gerade im digitalen Zeitalter wächst die Sehnsucht nach Ordnung und im gleichen Maße nimmt die Macht der Bürokratien über jeden Einzelnen von uns zu. Dabei machen sie unsere Gesellschaften keineswegs transparent und effizient, sondern dienen mittlerweile elitären Gruppeninteressen. Denn Kapitalismus und Bürokratie sind einen verhängnisvollen Pakt eingegangen und könnten die Welt in den Abgrund reißen.

Administrative Governance

Author: Andrea Walter
Publisher: Springer-Verlag
ISBN: 3658156805
Format: PDF, Mobi
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Andrea Walter untersucht Chancen und Herausforderungen für Kommunalverwaltung in lokaler Politikgestaltung mit Vereinen und Verbänden am Beispiel einer Fallkommune. Sie illustriert das Rollenverständnis von Kommunalverwaltung sowie die Bedeutung von Interaktionsregeln und des lokalen Kontextes. Auf dieser Basis entwickelt sie ein Modell administrativer Governance. Ihre Befunde ordnet sie in den Kontext lokaler Governance, kooperativen Verwaltungshandelns und Fragen der Legitimation ein. Die Autorin beleuchtet damit eine bislang wenig beachtete Facette von Kommunalverwaltung, die primär als Zuarbeiterin von Politik gilt. Dabei umfasst ein wesentlicher Teil ihrer Arbeit auf lokaler Ebene die Interaktion mit (organisierter) Zivilgesellschaft – in Zeiten knapper Kassen und zunehmender Beteiligungsprozesse gilt dies umso mehr.

The Oxford Handbook of Public Accountability

Author: Mark Bovens
Publisher: OUP Oxford
ISBN: 0191002577
Format: PDF, ePub, Mobi
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Over the past two decades public accountability has become not only an icon in political, managerial, and administrative discourse but also the object of much scholarly analysis across a broad range of social and administrative sciences. This handbook provides a state of the art overview of recent scholarship on public accountability. It collects, consolidates, and integrates an upsurge of inquiry currently scattered across many disciplines and subdisciplines. It provides a one-stop-shop on the subject, not only for academics who study accountability, but also for practitioners who are designing, adjusting, or struggling with mechanisms for accountable governance. Drawing on the best scholars in the field from around the world, The Oxford Handbook of Public Accountability showcases conceptual and normative as well as the empirical approaches in public accountability studies. In addition to giving an overview of scholarly research in a variety of disciplines, it takes stock of a wide range of accountability mechanisms and practices across the public, private and non-profit sectors, making this volume a must-have for both practitioners and scholars, both established and new to the field.

The Future of Public Administration around the World

Author: Rosemary O'Leary
Publisher: Georgetown University Press
ISBN: 9781589016255
Format: PDF, ePub, Mobi
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A once-in-a-generation event held every twenty years, the Minnowbrook conference brings together the top scholars in public administration and public management to reflect on the state of the field and its future. This unique volume brings together a group of distinguished authors—both seasoned and new—for a rare critical examination of the field of public administration yesterday, today, and tomorrow. The book begins by examining the ideas of previous Minnowbrook conferences, such as relevance and change, which are reflective of the 1960s and 1980s. It then moves beyond old Minnowbrook concepts to focus on public administration challenges of the future: globalism, twenty-first century collaborative governance, the role of information technology in governance, deliberative democracy and public participation, the organization of the future, and teaching the next generation of leaders. The book ends by coming full circle to examine the current challenge of remaining relevant. There is no other book like this—nor is there ever likely to be another—in print. Simply put, the ideas, concepts, and spirit of Minnowbrook are one-of-a-kind. This book captures the soul of public administration past, present, and future, and is a must-read for anyone serious about the theory and practice of public administration.