Citizen Customer Partner Engaging the Public in Public Management

Author: John Clayton Thomas
Publisher: Routledge
ISBN: 1317478584
Format: PDF, ePub
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For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.

Citizen Customer Partner

Author: John Clayton Thomas
Publisher: M.E. Sharpe
ISBN: 0765635119
Format: PDF, ePub, Docs
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For almost fifty years, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? The author starts with the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge implied by that reality: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, the text helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most of the chapters include multiple boxed cases that illustrate the content with real-world examples. Included is an extremely useful appendix that collects and summarizes the 40 Design Principles--specific advice for public organizations on working with the public as customers, partners, and citizens.

Democracy in Motion

Author: Tina Nabatchi
Publisher: Oxford University Press
ISBN: 019999613X
Format: PDF, Kindle
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Although the field of deliberative civic engagement is growing rapidly around the world, our knowledge and understanding of its practice and impacts remain highly fragmented. Democracy in Motion represents the first comprehensive attempt to assess the practice and impact of deliberative civic engagement. Organized in a series of chapters that address the big questions of deliberative civic engagement, it uses theory, research, and practice from around the world to explore what we know about, how we know it, and what remains to be understood. More than a simple summary of research, the book is designed to be accessible and useful to a wide variety of audiences, from scholars and practitioners working in numerous disciplines and fields, to public officials, activists, and average citizens who are seeking to utilize deliberative civic engagement in their communities. The book significantly enhances current scholarship, serving as a guide to existing research and identifying useful future research. It also has promise for enhancing practice, for example by helping practitioners, public officials, and others better think through and articulate issues of design and outcomes, thus enabling them to garner more support for public deliberation activities. In addition, by identifying what remains to be learned about public deliberation, practitioners and public officials may be inspired to connect with scholars to conduct research and evaluations of their efforts.

Putting Citizens First

Author: Evert A. Lindquist
Publisher: ANU E Press
ISBN: 1922144347
Format: PDF, Kindle
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This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve?

Co Production and Co Creation

Author: Taco Brandsen
Publisher: Routledge
ISBN: 1351792563
Format: PDF, ePub
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Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. ? "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

What Government Does

Author: Mark A. Abramson
Publisher: Rowman & Littlefield
ISBN: 1442232447
Format: PDF, Docs
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To understand the challenges of political leadership and how top executives succeed in accomplishing an Administration’s objectives, business-in-government experts Paul R. Lawrence and Mark A. Abramson present the findings of a four-year study of top political appointees in the Obama Administration. The 42 participants—Deputy Secretaries and agency heads—provide case studies of how each approaches the management challenges and achieves the mission of their organization. Full of behind-the-scenes insights and practical advice from government political executives on how they face management challenges in real time, What Government Does: How Political Executives Manage offers indispensable insights to current and prospective political appointees and everyone interested in understanding how leaders make government agencies more effective. The new book, a follow-up to their previous book, Paths to Making a Difference: Leading in Government, presents an insightful framework of what government does. Instead of thinking about government by policy area, the authors present an alternative approach in which government executives are categorized by the type of agency they are managing. The book includes chapters on Deputy Secretaries, producers, regulators, infrastructors, scientists, and collaborators.

Bringing Citizen Voices to the Table

Author: Carolyn J. Lukensmeyer
Publisher: John Wiley & Sons
ISBN: 1118282515
Format: PDF, ePub, Mobi
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This important resource offers seven field-tested strategies for public managers to help them maximize citizen engagement as they implement the President's Open Government Directive. The Core Strategies for Citizen Engagement are: Establish Links to Decision-Makers; Ensure Demographic Diversity; Create Opportunities for Informed Participation; Maximize Tools of Facilitated Deliberation; Discover Shared Priorities; Establish Clear Recommendations for Action; and Sustain Citizen Engagement. The book includes project and leadership case studies from major federal agencies that elucidate the seven strategies in the context of real-world issues and challenges.

Investing in Democracy

Author: Carmen Sirianni
Publisher: Brookings Institution Press
ISBN: 0815703619
Format: PDF, ePub, Docs
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The health of American democracy ultimately depends on our willingness and ability to work together as citizens and stakeholders in our republic. Government policies often fail to promote such collaboration. But if designed properly, they can do much to strengthen civic engagement. That is the central message of Carmen Sirianni's eloquent new book. Rather than encourage citizens to engage in civic activity, government often puts obstacles in their way. Many agencies treat citizens as passive clients rather than as community members, overlooking their ability to mobilize assets and networks to solve problems. Many citizen initiatives run up against rigid rules and bureaucratic silos, causing all but the most dedicated activists to lose heart. The unfortunate—and unnecessary—result is a palpable decline in the quality of civic life. Fortunately, growing numbers of policymakers across the country are figuring out how government can serve as a partner and catalyst for collaborative problem solving. Investing in Democracy details three such success stories: neighborhood planning in Seattle; youth civic engagement programs in Hampton, Virginia; and efforts to develop civic environmentalism at the U.S. Environmental Protection Agency. The book explains what measures were taken and why they succeeded. It distills eight core design principles that characterize effective collaborative governance and concludes with concrete recommendations for federal policy.