Comebacks

Author: Andrea Redmond
Publisher: John Wiley & Sons
ISBN: 9780470619889
Format: PDF, Docs
Download Now
Gold Medal Winner, Success and Motivation, 2011 Axiom Business Book Awards Insight from leaders who experienced major setbacks and redefined success In tough economic times, when careers are derailed and leaders are forced to rewrite their professional plans, this book enlightens and uplifts. Comebacks features an all-star cast of ten leaders who endured setbacks-for some a public fall in the midst of media scrutiny-then reassessed and moved ahead with new purpose. Based on revealing interviews, the book presents a behind-the–headlines glimpse into the lives of leaders; how they drew upon resources, both internal and external, to move on; and the lessons that helped them redefine success. Leaders profiled include: Jacques Nasser, former CEO of Ford Motor Co., recently appointed Chairman of BHP Billiton, the world's largest natural resources company Patricia Dunn, former Chair of Hewlett-Packard, vilified for her alleged role in corporate espionage only to be exonerated from all charges, today active in philanthropy Jamie Dimon (JP Morgan), Herbert "Pug" Winokur (Enron Corp.), David Neeleman (JetBlue), and more Redmond, a top executive recruiter, and Crisafulli, author of The House of Dimon, show how all leaders face adversity, but true leaders turn adversity into success.

Whistleblowers

Author: Frederick D. Lipman
Publisher: John Wiley & Sons
ISBN: 1118094034
Format: PDF, ePub
Download Now
"The book will discuss business protection strategies and best practices in dealing with whistleblowers, as well as the GlaxoSmithKline, Pfizer and other high profile whistleblower cases. The book is expected to appeal to Board members, C-Suite executives, corporate compliance personnel, attorneys for whistleblowers and defense attorneys as well as all potential employee whistleblowers. The book emphasizes the disincentives to whistleblowing, and will review the academic studies of whistleblowers with the idea of developing best practices to deal with whistleblowers: Introduction. 1. Dodd-Frank Incentives to Whistleblowers 2. The Remarkable Story of Cheryl Eckard and the $96 Million Bounty 3.The Pfizer Over $100 Million Bounty Collectors 4.Other Statutory Incentives to Whistleblowing 5.Disincentives to Whistleblowers and Academic Studies of Whistleblowers 6.Best Practices in Complying with the U. S. Department of Justice Guidelines 7.Best Practices for CEOs in Dealing with Whistleblowers 8.Best Practices for Conducting Whistleblower Investigations 9.The New SEC Whistleblower Rules 10.Qui Tam Actions and Their Defense "--

Filmy Manager

Author: Srinivas B. Vijayaraghavan
Publisher: Hachette UK
ISBN: 9351950220
Format: PDF, ePub, Mobi
Download Now
Business number nahin, business log hain...sirf log.’ (‘Business is not about numbers, business is about people...just people.’) – HARPREET SINGH BEDI in Rocket Singh: Salesman of the Year Hindi cinema is known the world over for its glamour and bling, but did you know that Bollywood can also teach you valuable management lessons? Viewing essential business principles through a colourful cinematic lens, Filmy Manager presents a unique and compelling take on leadership, strategy, organizational behaviour and entrepreneurship – four essential qualities for successful management. In Lagaan, a brave villager rallies an entire community to defeat the colonizing British at their own game; in Band Baaja Baaraat, an enterprising duo bootstrap their wedding planning firm; in Rocket Singh: Salesman of the Year, a young man in a thankless job displays his intrepid spirit and strikes out on his own; and in Guru, the entrepreneurial initiative of one man changes how India defines profitability. At once practical and entertaining, Filmy Manager collects sharp and astute management wisdom from the unlikely world of Hindi cinema that will keep readers engaged right through.

Greatness

Author: Don Yaeger
Publisher: Hachette UK
ISBN: 0892968575
Format: PDF, Docs
Download Now
GREATNESS is a motivational book whose target audience is found in business and self-help. It is a life book, aimed at inspiring others to achieve their personal and professional best. Opening with an in-depth discussion of the nature of Greatness-what it is, what it is not, and why it is worth pursing-each subsequent chapter of the book consists of a detailed story illustrating one aspect of Greatness with examples from the sports greats that Don has interviewed over the years. This will be followed by a discussion and other related examples. There are also practical tips and plans for assisting the reader in implementing new habits, routines, practices, and philosophies of Greatness into his or her daily life. As each characteristic is outlined, the reader is challenged to look for areas in his or her professional and personal lives that can be improved by embracing these lessons. As Don often says during his speeches, "Though these characteristics are culled from some of the greatest winners in sports, not a single one requires you to be able to touch your toes! These iconic figures in sports have provided a classroom for us to learn about their pursuit of Greatness. You don't have to be good at sports - heck, you don't even have to like sports - to benefit from their lessons." It is the strong belief of those who Don has talked to over the years that greatness is available to all of us. Not in the same way or on the same field, mind you. But we all have the capacity to achieve greatness if we'll give the same dedication to these characteristics as do the winners presented and interviewed in GREATNESS.

Call Center f r Dummies

Author: Réal Bergevin
Publisher: John Wiley & Sons
ISBN: 9783527703395
Format: PDF, Mobi
Download Now
Der Call Center-Markt ist zurzeit eine der am stärksten wachsenden Branchen. Doch auf was muss man alles achten, wenn man ein Call Center einrichtet und leitet? Finanzmanagement, Ressourcenanalyse, Performancesteigerung - all dies sind Dinge, die ein Call Center-Manager berücksichtigen muss. Welche Rolle spielt die IT? Wie sucht man das richtige Personal für ein Call Center aus? Wie schult man es und verbessert so seinen Kundenservice? Antworten auf all diese Fragen gibt der renommierte Call Center-Consultant Réal Bergevin in diesem angenehm lesbaren und hochinformativen Buch. Das ursprünglich kanadische Buch wurde in Zusammenarbeit mit dem Call Center Forum Deutschland e.V. und zahlreichen Call Center-Firmen auf den deutschen Markt zugeschnitten.

Meine Autobiografie

Author: Alex Ferguson
Publisher: Edel:Books
ISBN: 3841902855
Format: PDF
Download Now
Über den unglaublichen Zeitraum von 27 Jahren war Alex Ferguson als Manager und Trainer in Personalunion das Gesicht und die Seele von Manchester United. Er entdeckte und formte Weltstars wie Ryan Giggs, Roy Keane, Eric Cantona, Ruud van Nistelrooy, Christiano Ronaldo und David Beckham. Unvergesslich das Spiel 1999 gegen Bayern München, bei dem seine Mannschaft aus einem 0:1 Rückstand binnen 102 Sekunden in der Nachspielzeit ein 2:1 machte und damit die Champions League gewann. Die Queen schlug ihn daraufhin zum Ritter. Ferguson war immer er selbst. Mit seiner Meinung hielt nie hinter dem Berg. Seine Lieblingsrivalen José Mourínho und Arsène Wenger überzog er mit bissigem Spot. Bezeichnend sein Spitzname „der Föhn“, der auf seine mitunter deftigen und lautstarken Wutausbrüche zurückgeht, vor denen keiner seiner Spieler sicher war. In seinem Buch lässt er nichts aus und berichtet von einem Vierteljahrhundert Fußball auf höchstem Niveau – höchst unterhaltsam und unbedingt mitreißend!

Bitterer Schleier

Author: Libby Fischer Hellmann
Publisher: epubli
ISBN: 3741828157
Format: PDF
Download Now
Alles beginnt mit einer Zeile aus einem persischen Gedicht ... Anna und Nouri, beide Studenten an der Universität in Chicago, verlieben sich trotz ihres sehr unterschiedlichen kulturellen Hintergrunds ineinander. Anna, die zu ihren Eltern kein besonders inniges Verhältnis hat, ist überglücklich, mit Nouri in sein Heimatland Iran ziehen zu können, wo sie von seiner wohlhabenden Familie mit offenen Armen empfangen wird. Doch was 1978 mit einer glücklichen Ehe beginnt, wird völlig auf den Kopf gestellt, als die Welt durch den Sturz des Schahs und das Entstehen der Islamischen Republik aus den Fugen gerät. Unter Ayatollah Khomeini und den Republikanischen Gardisten wird das alltägliche Leben immer schwieriger. Anna muss lernen, in einer veränderten Welt voller Beschränkungen, in der die ihr vertrauten, westlichen Verhaltensweisen nicht mehrt toleriert werden, zu bestehen. Willkürliche Verhaftungen und Folter sind an der Tagesordnung. Frauen werden gezwungen, einen Hidschab zu tragen. Und Anna muss erkennen, dass sie nicht mehr frei über ihre Ausreise bestimmen kann. Als sich die Situation dramatisch zuspitzt, merkt Anna, dass nichts mehr so ist, wie sie dachte, und dass sie niemandem mehr vertrauen kann ... nicht einmal ihrem Ehemann.