Dare to Serve

Author: Cheryl Bachelder
Publisher: Berrett-Koehler Publishers
ISBN: 1626562369
Format: PDF, Docs
Download Now
When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained. By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes' market share had grown from 14 percent to 21 percent, and the stock price was over $40. The franchisees were so pleased with the turnaround that they began reinvesting in the brand, rapidly remodeling restaurants, and building new units around the world. Bachelder and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. She takes you firsthand through the transformation of Popeyes and shows how a leader at any level can become a Dare-to-Serve leader. --

Dare to Serve

Author: Cheryl Bachelder
Publisher: Berrett-Koehler Publishers
ISBN: 1626562377
Format: PDF, Kindle
Download Now
Cheryl Bachelder joined an ailing restaurant chain and turned it into the darling of the industry—by daring to serve the people in her organization well. When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained. By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes' market share had grown from 14 percent to 21 percent, and the stock price was over $40. The franchisees were so pleased with the turnaround that they began reinvesting in the brand, rapidly remodeling restaurants, and building new units around the world. The difference maker, Bachelder says, was a conscious decision to lead in a new way. She and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. Silos and self were set aside in favor of collaboration and team play. And the results were measured with rigor and discipline. Servant leadership is sometimes derided as soft or ineffective, but this book shows that it's actually challenging and tough minded—a daring path. Bachelder takes you firsthand through the transformation of Popeyes and shows how a leader at any level can become a Dare-to-Serve leader.

Dare to Serve

Author: Cheryl Bachelder
Publisher: Berrett-Koehler Publishers
ISBN: 9781523097838
Format: PDF, ePub, Mobi
Download Now
Cheryl Bachelder joined an ailing restaurant chain and turned it into the darling of the industry--by daring to serve the people in her organization well. When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained. By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes' market share had grown from 14 percent to 21 percent, and the stock price was over $40. The franchisees were so pleased with the turnaround that they began reinvesting in the brand, rapidly remodeling restaurants, and building new units around the world. The difference maker, Bachelder says, was a conscious decision to lead in a new way. She and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. Silos and self were set aside in favor of collaboration and team play. And the results were measured with rigor and discipline. Servant leadership is sometimes derided as soft or ineffective, but this book shows that it's actually challenging and tough minded--a daring path. Bachelder takes you firsthand through the transformation of Popeyes and shows how a leader at any level can become a Dare-to-Serve leader.

Ambition

Author: Seth Buechley
Publisher: Elevate Publishing
ISBN: 1943425841
Format: PDF, ePub
Download Now
Seth Buechley tackles the plaguing question of why ambitious people struggle to find satisfaction and reveals what they can do about it. His exceptional perspective, which began in a commune in the woods and led him to financial success through several multi-million dollar businesses, shines through his candid and direct insights into the advantages and disadvantages of ambition. A seasoned entrepreneur and leader of high-growth companies, Buechley illustrates the fundamental nature of gratitude in making the shift to lasting leadership impact.

It s My Pleasure

Author: Dee Ann Turner
Publisher: Elevate Publishing
ISBN: 1943425345
Format: PDF, Docs
Download Now
Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual. Based on her more than thirty years at Chick-fil-A, most of which have been spent as Vice President, Corporate Talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.

Serve to Be Great

Author: Matt Tenney
Publisher: John Wiley & Sons
ISBN: 1118868463
Format: PDF
Download Now
The author uses his personal experience as well as numerous case studies to describe the connection between improved business results and serving the community and discusses how better customer service and a culture of innovation can be gained through serving others.

Companies Don t Succeed People Do

Author: Bob Nelson
Publisher: Sourcebooks, Inc.
ISBN: 160810687X
Format: PDF, Mobi
Download Now
Learn how to create a clear path to success with an efficient and collaborative team. Everyone has something to offer, you simply need to identify what each of your team members uniquely provides. Uncover your best qualities and imagine the goals that you can achieve with a group of equally talented individuals. No task is too big and no company is too small for a celebrated and strong team. This book is filled with team-building tips, real-life stories, and helpful quotes to begin your shared success. Share your vision and engage with your team members to create an environment that promotes and promises success!

Your Leadership Story

Author: Tim Tobin
Publisher: Berrett-Koehler Publishers
ISBN: 1626562962
Format: PDF
Download Now
Stories have power. They move people in a way that facts and figures can't. Many leaders use stories as a tool, but leadership development expert Tim Tobin says most have no idea what tale their own leadership is telling. He shows how, by thinking of your career as a narrative—with a plot, characters, and an arc—you can increase your awareness of yourself as a leader and become more effective, insightful, and inspiring. Using story as both a metaphor and a process for self-development, Tobin offers activities and questions that help you better understand your own leadership and how others perceive it. What is the plot of your leadership story—your overall goals and purpose? Who are the main characters and what roles do they play? How have the settings of your story influenced it? What are the conflicts that you need to resolve to move toward the ending you intend? But you have to share your story to make it an effective leadership tool. Tobin gives detailed advice on framing your message, finding ways to communicate it, and understanding the role others play in furthering that message. If you don't tell your leadership story, other people will—and it may not be the story you want told. Taking control of your leadership story enables you to more consciously shape the impact you have in the world. You'll be better equipped to make decisions, choose actions that tell the story you want to tell, make stronger connections to those you lead, and ensure that you become the kind of leader you want to be.

24 7 The First Person You Must Lead Is You

Author: Rebecca "Becky" Halstead
Publisher: BookBaby
ISBN: 1483525260
Format: PDF, ePub, Docs
Download Now
The real-life experiences portrayed in 24/7: The First Person You Must Lead is YOU are told with a combination of introspective humor and heart-wrenching candor that will inspire you to consider your approach to leadership from a new perspective—you. The stories author Becky Halstead, retired Brigadier General, United States Army, shares in this book illustrate leadership principles that transcend age, gender, race, and profession. Her personal leadership journey will capture your attention and cause you to re-evaluate how you define leadership – whether you are a corporate CEO or a high school student. The book presents the author’s five fundamental leadership truths, followed by her key leadership principles, which ultimately lead you to her inspirational definition of leadership. The principles and supporting personal stories cover a lifetime of leadership lessons: from playing sports in high school to taking responsibility for over twenty thousand soldiers and civilians in combat as a general officer in Iraq. Becky has built highly successful teams in demanding environments and stressful situations. In 24/7 she shares with you the heart and mind traits and skills that allowed her to do so. The book also provides multi-leadership perspectives: the author as a leader, the one being led, a peer leader, and as an individual who becomes part of an enduring leadership legacy. She explains how to learn from both toxic and ideal work environments and bosses. This book is a much needed guide that reminds you what is really important when you are in a position of leadership. Becky has effectively translated lessons learned as a child growing up in small town USA, as a member of the second class of women to attend the United States Military Academy, and as the first female general to command at the strategic level, to a practical guide for use in the civilian world. In recent years, women in the military -- especially in combat -- have been the center of controversial discussions and congressional policy. While not her intent, these stories also educate those of you unfamiliar with the role of women in the military, providing a new understanding of the greater effectiveness of a military that includes them. Her stories are humorous, sad, celebratory, intense, and consistently relevant. Because they range over a life-time—from being a junior level leader responsible for a small team to being a senior level leader with a complex mission and a widely diverse team—the stories provide a relatable path of lessons in self-leadership. Becky’s authenticity and unique experiences enhance her powerful messages. 24/7 is a book that you will want to refer to again and again as you find yourself in tough positions as a leader or as the person being led.

Extraordinary Influence

Author: Tim Irwin
Publisher: John Wiley & Sons
ISBN: 1119464439
Format: PDF, ePub, Mobi
Download Now
The age-old question for every leader—how do we bring out the best in those we lead? Anyone who has run a company, raised a family, lead an army, or coached a team struggles to find the key to help others excel and realize their potential. It is surprising how often we resort to criticism vs. an approach that actually results in a better worker and a better person. What if we could speak Words of Life that transform those under our influence and ignite fires of intrinsic motivation? What if those we lead found great purpose in what they do and worked at their jobs with all their heart? Isn’t that what leaders, parents and teachers really want? Ultimately, don’t we hope to foster intrinsic motivation so that the individuals we lead become better employees, better students or better athletes? Recent discoveries of brain science and the wisdom of top CEO’s that Dr. Tim Irwin interviewed for this book give us the answers we’ve long sought. In most organizations, the methods used to provide feedback to employees such as performance appraisal or multi-rater feedback systems, in fact, accomplish the exact opposite of what we intend. We inadvertently speak Words of Death. Brain science tells us that these methods tend to engage a natural “negativity bias” that is hardwired in us all. Science in recent years discovered that affirmation sets in motion huge positive changes in the brain. It releases certain neuro chemicals associated with well-being and higher performance. Amazingly, criticism creates just the opposite neural reaction. The most primitive part of the brain goes into hyper defense mode, compromising our performance, torpedoing our motivation and limiting access to our higher-order strengths. How do we redirect employees who are out-of-line without engaging our natural “negativity bias?” Leaders must forever ban the term, “Constructive Criticism.” Brain science tells us that we can establish a connection between the employee’s work and his or her aspirations. This book calls for a new approach to align workers with an organization’s mission, strategy and goals, called Alliance Feedback.