Dare to Serve

Author: Cheryl A Bachelder
Publisher: Berrett-Koehler Publishers
ISBN: 152309785X
Format: PDF
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In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results. When she was named CEO of Popeyes in 2007, the stock price had slipped from $34 in 2002 to $13. The brand was stagnant, the team was discouraged, and the franchisees were just plain angry. Nine years later, restaurant sales were up 45 percent, restaurant profits had doubled, and the stock price was over $61. Servant leadership is sometimes derided as soft or ineffective, but this book confirms that challenging people to reach a daring destination, while treating them with dignity, creates the conditions for superior performance. The second edition of this bestselling book includes Bachelder's post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone, at any level can become a Dare-to-Serve leader.

Dare to Serve

Author: Cheryl Bachelder
Publisher: Berrett-Koehler Publishers
ISBN: 1626562369
Format: PDF, ePub, Mobi
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When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained. By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes' market share had grown from 14 percent to 21 percent, and the stock price was over $40. The franchisees were so pleased with the turnaround that they began reinvesting in the brand, rapidly remodeling restaurants, and building new units around the world. Bachelder and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. She takes you firsthand through the transformation of Popeyes and shows how a leader at any level can become a Dare-to-Serve leader. --

Dare to Serve

Author: Cheryl Bachelder
Publisher:
ISBN: 9781459692640
Format: PDF, ePub, Mobi
Download Now
Cheryl Bachelder joined an ailing restaurant chain and turned it into the darling of the industry - by daring to serve the people in her organization well. When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained. By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes' market share had grown from 14 percent to 21 percent, and the stock price was over $40. The franchisees were so pleased with the turnaround that they began reinvesting in the brand, rapidly remodeling restaurants, and building new units around the world. The difference maker, Bachelder says, was a conscious decision to lead in a new way. She and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. Silos and self were set aside in favor of collaboration and team play. And the results were measured with rigor and discipline. Servant leadership is sometimes derided as soft or ineffective, but this book shows that it's actually challenging and tough minded - a daring path. Bachelder takes you firsthand through the transformation of Popeyes and shows how a leader at any level can become a Dare - to - Serve leader.

Running for My Life

Author: Warrick Dunn
Publisher: Harper Collins
ISBN: 0061980439
Format: PDF
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Warrick Dunn was only eighteen when his mother, a Baton Rouge police officer, was shot and killed. Yet somehow he managed to enroll at Florida State University and help his team to a national championship during his freshman year—while also caring for his five brothers and sisters. Despite his modest size, Dunn went on to a storied NFL career with the Tampa Bay Buccaneers and the Atlanta Falcons, becoming one of only twenty-three running backs in NFL history to exceed the 10,000-yard career rushing mark. Off the field, he created the Warrick Dunn Foundation and its Homes for the Holidays program, helping single parents achieve first-time home ownership. But in his drive to help others, the one person Dunn neglected was himself, as the pain of his mother's loss led to a spiraling depression that went untreated for years. Running for My Life details Dunn's struggle to confront his past and face the grief that consumed him for far too long. Thought-provoking and uplifting, it is the story of an exceptional athlete's secret torment and inspiring courage.

Ambition

Author: Seth Buechley
Publisher: Elevate Publishing
ISBN: 1943425841
Format: PDF
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Seth Buechley tackles the plaguing question of why ambitious people struggle to find satisfaction and reveals what they can do about it. His exceptional perspective, which began in a commune in the woods and led him to financial success through several multi-million dollar businesses, shines through his candid and direct insights into the advantages and disadvantages of ambition. A seasoned entrepreneur and leader of high-growth companies, Buechley illustrates the fundamental nature of gratitude in making the shift to lasting leadership impact.

Serve to Be Great

Author: Matt Tenney
Publisher: John Wiley & Sons
ISBN: 1118868463
Format: PDF, ePub, Mobi
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The author uses his personal experience as well as numerous case studies to describe the connection between improved business results and serving the community and discusses how better customer service and a culture of innovation can be gained through serving others.

Your Leadership Story

Author: Tim Tobin
Publisher: Berrett-Koehler Publishers
ISBN: 1626562962
Format: PDF, ePub
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Stories have power. They move people in a way that facts and figures can't. Many leaders use stories as a tool, but leadership development expert Tim Tobin says most have no idea what tale their own leadership is telling. He shows how, by thinking of your career as a narrative—with a plot, characters, and an arc—you can increase your awareness of yourself as a leader and become more effective, insightful, and inspiring. Using story as both a metaphor and a process for self-development, Tobin offers activities and questions that help you better understand your own leadership and how others perceive it. What is the plot of your leadership story—your overall goals and purpose? Who are the main characters and what roles do they play? How have the settings of your story influenced it? What are the conflicts that you need to resolve to move toward the ending you intend? But you have to share your story to make it an effective leadership tool. Tobin gives detailed advice on framing your message, finding ways to communicate it, and understanding the role others play in furthering that message. If you don't tell your leadership story, other people will—and it may not be the story you want told. Taking control of your leadership story enables you to more consciously shape the impact you have in the world. You'll be better equipped to make decisions, choose actions that tell the story you want to tell, make stronger connections to those you lead, and ensure that you become the kind of leader you want to be.

Building a Successful Social Venture

Author: Eric Carlson
Publisher: Berrett-Koehler Publishers
ISBN: 1523095962
Format: PDF, Docs
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This is the first social enterprise book to combine theory with current cases from around the world to illustrate concepts and provide critical insights into what works, filling a huge gap in the literature. This book serves as a blueprint for those who wish to build, sustain, and grow social ventures. It offers practical insights into the conceptual foundations of social entrepreneurship and provides an innovative framework for students, social entrepreneurs, and field researchers who wish to learn more about the application of business principles and theories of change for advancing social progress and creating a more just world. Dr. Eric Carlson and Dr. James Koch have decades of experience building companies, creating centers of excellence, leading complex change efforts, and educating students. For more than a decade they played pivotal leadership roles in building the unique network of expertise and resources needed to create the most successful university-based social enterprise accelerator in the world—Miller Center for Social Entrepreneurship's Global Social Benefit Institute (GSBI) at Santa Clara University, Building a Successful Social Venture integrates leaning from the experience of hundreds of social enterprises that have participated in GSBI accelerator programs to formalize knowledge about what works. It provides rich case studies from social ventures to illustrate practice-based theories that combine the acumen of Silicon Valley executives with the intimate on-the-ground insights of social entrepreneurs working globally to eradicate poverty.

Companies Don t Succeed People Do

Author: Bob Nelson
Publisher: Sourcebooks, Inc.
ISBN: 160810687X
Format: PDF, ePub, Mobi
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Learn how to create a clear path to success with an efficient and collaborative team. Everyone has something to offer, you simply need to identify what each of your team members uniquely provides. Uncover your best qualities and imagine the goals that you can achieve with a group of equally talented individuals. No task is too big and no company is too small for a celebrated and strong team. This book is filled with team-building tips, real-life stories, and helpful quotes to begin your shared success. Share your vision and engage with your team members to create an environment that promotes and promises success!

Extraordinary Influence

Author: Tim Irwin
Publisher: John Wiley & Sons
ISBN: 1119464439
Format: PDF, Mobi
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The age-old question for every leader—how do we bring out the best in those we lead? Anyone who has run a company, raised a family, lead an army, or coached a team struggles to find the key to help others excel and realize their potential. It is surprising how often we resort to criticism vs. an approach that actually results in a better worker and a better person. What if we could speak Words of Life that transform those under our influence and ignite fires of intrinsic motivation? What if those we lead found great purpose in what they do and worked at their jobs with all their heart? Isn’t that what leaders, parents and teachers really want? Ultimately, don’t we hope to foster intrinsic motivation so that the individuals we lead become better employees, better students or better athletes? Recent discoveries of brain science and the wisdom of top CEO’s that Dr. Tim Irwin interviewed for this book give us the answers we’ve long sought. In most organizations, the methods used to provide feedback to employees such as performance appraisal or multi-rater feedback systems, in fact, accomplish the exact opposite of what we intend. We inadvertently speak Words of Death. Brain science tells us that these methods tend to engage a natural “negativity bias” that is hardwired in us all. Science in recent years discovered that affirmation sets in motion huge positive changes in the brain. It releases certain neuro chemicals associated with well-being and higher performance. Amazingly, criticism creates just the opposite neural reaction. The most primitive part of the brain goes into hyper defense mode, compromising our performance, torpedoing our motivation and limiting access to our higher-order strengths. How do we redirect employees who are out-of-line without engaging our natural “negativity bias?” Leaders must forever ban the term, “Constructive Criticism.” Brain science tells us that we can establish a connection between the employee’s work and his or her aspirations. This book calls for a new approach to align workers with an organization’s mission, strategy and goals, called Alliance Feedback.