Delivering Happiness A Round Table Comic

Author: Tony Hsieh
Publisher: Writers of the Round Table
ISBN: 9781610660242
Format: PDF, ePub
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The CEO of the successful online shoe retailer Zappos explains, in graphic novel format, how he used the science of happiness to boost sales and deliver contentment to his employees, customers, investors, and vendors.

Delivering Happiness

Author: Tony Hsieh
Publisher: Grand Central Publishing
ISBN: 9780446576314
Format: PDF, ePub
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Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. To learn more about the book, go to www.deliveringhappinessbook.com.

Passion Purpose

Author: John Coleman
Publisher: Harvard Business Press
ISBN: 1422162664
Format: PDF
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Provides an overview of the big issues in the business world today, with firsthand accounts from young leaders tasked with tackling these issues head on.

The Zappos Experience 5 Principles to Inspire Engage and WOW

Author: Joseph Michelli
Publisher: McGraw Hill Professional
ISBN: 0071752471
Format: PDF
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Make every day a WOW day for your customers, your staff—and your bottom line! “In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.” —Eric Ryan, method cofounder and person against dirty “If you’re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you’ve hit the mother lode.” —Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions “This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don’t just read it; use it.” —Tony Hawk, professional skateboarder and author of HAWK —Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO “Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.” —Mark Sanborn, President, Sanborn & Associates, Inc., and author of The Fred Factor and You Don’t Need a Title to Be a Leader “Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.” —Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it—and how you can do it in your industry. The Zappos Experience takes you through—and beyond—the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the “big picture” leadership methods that have earned the company $1 billion in annual gross sales during the last ten years—with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit—create bedrock company values Make it Effortlessly Swift—deliver a customer experience with ease Step into the Personal—connect with customers authentically S T R E T C H—grow people and products Play to Win—play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

The Kingdom of Happiness

Author: Aimee Groth
Publisher: Simon and Schuster
ISBN: 1501129902
Format: PDF, Mobi
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"An inside look at the CEO of Zappos, Tony Hsieh, one of the most enigmatic and successful entrepreneurs of our time, and his quest to create his own version of utopia in the center of Las Vegas"--

Delivering Happiness

Author: 3M Company
Publisher:
ISBN: 9781609417673
Format: PDF, ePub, Docs
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Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.To learn more about the book, go to www.deliveringhappinessbook.com.

Purpose The Starting Point of Great Companies

Author: Nikos Mourkogiannis
Publisher: St. Martin's Press
ISBN: 1466887443
Format: PDF, Kindle
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In Purpose, world-renowned thought leader Nikos Mourkogiannis turns the entire idea of leadership on its head and shows that the choice between values and success is no choice at all. Mourkogiannis argues that companies must satisfy the need for purpose--a set of values that defines an organization and inspires and motivates its employees. Rather than organization and structure, ideas are what cause companies to go from good to great. Drawing on examples from across multiple industries, Mourkogiannis demonstrates how a strong purpose is the essential first step toward lasting success.

Permission to Screw Up

Author: Kristen Hadeed
Publisher: Penguin
ISBN: 1591848296
Format: PDF, Kindle
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How do you turn a part-time job into the best job someone's ever had? How do you get people to do the dirty work necessary to keep a business running--especially when the work is literally dirty--scrubbing toilets and mopping floors? Kristen Hadeed built a cleaning business called Student Maid that college students now clamor to join. But to say that her company's early years were a hot mess is an understatement. With no training or experience in managing a business, she had no idea how to encourage or inspire her team. And how do you get anyone--millennial or otherwise--excited to dust and vacuum? Her first year was a series of almost comic leadership mistakes, from extreme micromanagement to infuriating aloofness. When 75 percent of her team quit on the same day, Hadeed realized she had to change her leadership style if she wanted her business to survive. She set out to give her people a reason to come to work, apart from the paycheck. She figured out how to help them feel trusted, empowered, and valued. And before long her team, and her company, were thriving. If it weren't for the company's policy that requires students to move on when they graduate, many would have stuck around. Instead, they go off to start their own companies and take highly sought-after positions in organizations around the world as a result of their experience at Student Maid. This book follows Hadeed's journey and what she learned along the way, from leading by example, to the importance of mentorship, to fostering accountability, to showing compassion for mistakes. The book blends the exciting story of Student Maid's underdog success with insights that can inspire readers to become leaders in any environment. It proves that no matter how messy things get, we can always find opportunities to make them better. If it can happen in a cleaning company, what's possible for you?

Zappos 2010 Culture Book

Author: Zappos.com (Firm)
Publisher:
ISBN: 9780615413266
Format: PDF, Kindle
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Employees, partners and customers share their thoughts on what Zappos Culture and their 10 Core Values mean to them. Submissions are completely unedited (except for typos and grammar) to give a transparent look into what Zappos Culture is all about.

The United States Constitution

Author: Thomas Jefferson
Publisher: Writers of the Round Table
ISBN: 9781610660259
Format: PDF, Kindle
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Recounts in graphic novel format the events leading up to the adoption of the Constitution and the arguments that arose over its clauses, and explains the meaning of the original document.