Funeral Home Customer Service A Z

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1879651440
Format: PDF, ePub, Docs
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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Creating Meaningful Funeral Experiences

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1617220280
Format: PDF, Docs
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Written in response to the current trend to deritualize death and funeral ceremonies, this book explores the ways in which caregivers and clergy can create heartfelt ceremonies that help the bereaved begin to heal. Explaining the purposes behind rituals, it reviews the many ways these have changed over the years and argues for a return to authentic, personalized, and meaningful funeral ceremonies. The qualities in caregivers that make them effective funeral planners are examined, and practical ideas for creating authentic, personalized, and meaningful funeral ceremonies are provided. Trends toward the prevalence of cremation are discussed, as are trends away from viewing and spending time with the body of the deceased. This replaces 1879651084.

Creating Meaningful Funeral Ceremonies A Guide for Families

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1617220310
Format: PDF, Docs
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Designed to complement the clergy and funeral director’s role in the funeral planning process, this book walks families through the many decisions they will make at the time of a death and helps them create a ceremony that will be both healing and meaningful. Options are clearly explained and alternatives are also given, and charts and tables are included to help families assess cost options.

A Tale of Two Funerals

Author: Alan D. Wolfelt
Publisher: Companion Press (Company)
ISBN: 9781617222467
Format: PDF, ePub
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Meet the Williams family. Grandma Williams has died, and her children call Night & Day Funeral Home to make arrangements. Courtesy of a Twilight-Zonesque space-time anomaly, the Williams family ends up concurrently planning and holding two funerals for Grandma--one arranged by funeral director Sam Standard and the other by funeral director Garrett Gatekeeper. How will the two funerals turn out? Will the Williams family even be able to tell the difference? Find out in this riveting--and revealing--Tale of Two Funerals...

The Death Care Industry

Author: Roberta Hughes Wright
Publisher: Roberta Hughes Wright
ISBN: 9780962946837
Format: PDF
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. Cemeteries hold a special significance in African American culture because they provide an important and elusive link on tracing African heritage- a practice made more difficult by the institution of slavery. Borrowing its name from a traditional spiritual, Lay down Body provides a unique glimpse into some of the oldest and most fundamental values of African American culture, many of which are preserved only in cemeteries.This edition also has more wonderful, new stories about cemeteries throughout the United States and about fourteen Funeral Homes that are family-owned and had their beginnings back in the 1800s. Full background information describes 300 representative cemeteries throughput the U.S and Canada, and riveting stories recount the struggles of African Americans to maintain vestiges of their heritage through funeral rites and ownership of burial grounds.Anyone tracing African American family lines will find Living History an invaluable aid in locating many of the cemeteries and learning what kinds of information to look for.Chapters in The Death Care Industry include: Cemetery Preservation; Genealogy; Customs and new customs; Cremations, Mausoleums and related stories); New Orleans and the above-ground burials; New Orleans during and after Katrina; Burial Lodges and Societies as they once existed; Federal Rules for everyone's needs-the specifics on at-need and pre-need purchases and how to plan the entire funeral and so much more

My Time in Heaven

Author: Richard Sigmund
Publisher: Whitaker House
ISBN: 1603743502
Format: PDF, ePub, Mobi
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Is there life after death? After a tragic accident, doctors pronounced Richard Sigmund legally dead. Eight hours later, God miraculously brought him back to life on the way to the morgue. During those hours, God allowed him to experience the glorious beauty, heavenly sounds, sweet aromas, and boundless joys of heaven that await every believer. God then returned him back to earth with a mission to tell the world what he saw.You will thrill to Sigmund’s eyewitness accounts of strolling down heaven’s streets of gold, seeing angels playing with children, talking with Jesus, meeting with people from the Bible, as well as departed family and friends, seeing the mansions, and much more! Through Sigmund’s testimony, God restored sight to the blind, hearing to the deaf, and even raised several people from the dead.Also, glimpse into the horrifying reality of “the other place”—a place where no one wants to go.

Unleashing Excellence

Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 9780470564196
Format: PDF, ePub, Docs
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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Hillbilly Elegy

Author: J. D. Vance
Publisher: HarperCollins
ISBN: 0062872257
Format: PDF, Docs
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#1 NEW YORK TIMES BESTSELLER, NAMED BY THE TIMES AS ONE OF "6 BOOKS TO HELP UNDERSTAND TRUMP'S WIN" AND SOON TO BE A MAJOR-MOTION PICTURE DIRECTED BY RON HOWARD "You will not read a more important book about America this year."—The Economist "A riveting book."—The Wall Street Journal "Essential reading."—David Brooks, New York Times Hillbilly Elegy is a passionate and personal analysis of a culture in crisis—that of white working-class Americans. The disintegration of this group, a process that has been slowly occurring now for more than forty years, has been reported with growing frequency and alarm, but has never before been written about as searingly from the inside. J. D. Vance tells the true story of what a social, regional, and class decline feels like when you were born with it hung around your neck. The Vance family story begins hopefully in postwar America. J. D.’s grandparents were “dirt poor and in love,” and moved north from Kentucky’s Appalachia region to Ohio in the hopes of escaping the dreadful poverty around them. They raised a middle-class family, and eventually one of their grandchildren would graduate from Yale Law School, a conventional marker of success in achieving generational upward mobility. But as the family saga of Hillbilly Elegy plays out, we learn that J.D.'s grandparents, aunt, uncle, sister, and, most of all, his mother struggled profoundly with the demands of their new middle-class life, never fully escaping the legacy of abuse, alcoholism, poverty, and trauma so characteristic of their part of America. With piercing honesty, Vance shows how he himself still carries around the demons of his chaotic family history. A deeply moving memoir, with its share of humor and vividly colorful figures, Hillbilly Elegy is the story of how upward mobility really feels. And it is an urgent and troubling meditation on the loss of the American dream for a large segment of this country.

The Poisonwood Bible

Author: Barbara Kingsolver
Publisher: Harper
ISBN: 9780062213709
Format: PDF, ePub
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The Poisonwood Bible is a story told by the wife and four daughters of Nathan Price, a fierce, evangelical Baptist who takes his family and mission to the Belgian Congo in 1959. They carry with them everything they believe they will need from home, but soon find that all of it—from garden seeds to Scripture—is calamitously transformed on African soil. What follows is a suspenseful epic of one family's tragic undoing and remarkable reconstruction over the course of three decades in postcolonial Africa.