Funeral Home Customer Service A Z

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1879651440
Format: PDF, ePub
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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Creating Meaningful Funeral Experiences

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1617220280
Format: PDF
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Written in response to the current trend to deritualize death and funeral ceremonies, this book explores the ways in which caregivers and clergy can create heartfelt ceremonies that help the bereaved begin to heal. Explaining the purposes behind rituals, it reviews the many ways these have changed over the years and argues for a return to authentic, personalized, and meaningful funeral ceremonies. The qualities in caregivers that make them effective funeral planners are examined, and practical ideas for creating authentic, personalized, and meaningful funeral ceremonies are provided. Trends toward the prevalence of cremation are discussed, as are trends away from viewing and spending time with the body of the deceased. This replaces 1879651084.

Creating Meaningful Funeral Ceremonies A Guide for Families

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1617220310
Format: PDF, Kindle
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Designed to complement the clergy and funeral director’s role in the funeral planning process, this book walks families through the many decisions they will make at the time of a death and helps them create a ceremony that will be both healing and meaningful. Options are clearly explained and alternatives are also given, and charts and tables are included to help families assess cost options.

Tale of Two Funerals

Author: Alan Wolfelt
Publisher: Companion Press
ISBN: 1617222488
Format: PDF, Mobi
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Meet the Williams family. Grandma Williams has died, and her children call Night & Day Funeral Home to make arrangements. Courtesy of a Twilight-Zonesque space-time anomaly, the Williams family ends up concurrently planning and holding two funerals for Grandma—one arranged by funeral director Sam Standard and the other by funeral director Garrett Gatekeeper. How will the two funerals turn out? Will the Williams family even be able to tell the difference? Find out in this riveting—and revealing—Tale of Two Funerals...

The Experience Economy

Author: B. Joseph Pine
Publisher: Harvard Business Press
ISBN: 1422161978
Format: PDF, Docs
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Rev. ed. of: The experience economy: work is theatre & every business a stage. 1999.

Halfway to Each Other

Author: Susan Pohlman
Publisher: Guideposts
ISBN: 9780824948283
Format: PDF
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The remarkable true story of a couple on the brink of separation who finds love again while spending a year in Italy with their family now including an update five years later. Tired, empty, and disillusioned with married life, Susan Pohlman was ready to call it quits. As soon as she and her husband, Tim, completed their business trip to Italy, she planned to break the news that she wanted to end their eighteen-year marriage. During their last day as they walked along the Italian Rivera, Tim fantasised aloud that, perhaps, they could live there. After initially dismissing the idea, Susan realised that she wanted to give their marriage another try and that maybe life in such a beautiful place could bring them back to each other. Together with their fourteen-year-old daughter and eleven-year-old son, they leave the hectic life in Los Angeles for a more intimate lifestyle in Italy. Susan's funny, touching story reveals how stepping out of their normal day-to-day lives truly united her family in a whole new way. In this expanded paperback edition of Halfway to Each Other, readers will be able to enjoy the original story of-their adventures -- no cars, no television -- and find out where they are today. When they returned to the United States, they went not to California, but to Arizona -- and to a brand-new life.

Funeral Service Flower Cars Photo Archive

Author: Walter McCall
Publisher: Enthusiast Books
ISBN: 9781583882276
Format: PDF, ePub
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Throughout history, flowers have accompanied the deceased to their final resting place. At first, flowers were carried in the hearse with the casket, or in a separate carriage. With the advent of the automobile funeral, flowers were transported to the church or cemetery in big touring cars with their tops let down. But in the1930s an entirely new kind of funeral vehicle -- the Flower Car -- blossomed in America. Flower cars were built on all makes of chassis, from luxury Packards, Cadillacs, LaSalles and Buicks to Pontiacs and Chevy El Caminos. The only book ever dedicated to these unique professional cars documents the evolution of the flower car from the 1930s to the long, low coupes de fleur still being built today. A bonus feature includes a section on the other workhorse of the funeral home fleet, the Service Car, which transported the deceased from home or hospital to the funeral parlor and hauled caskets and other funeral service paraphernalia to the church or cemetery.

The Poisonwood Bible

Author: Barbara Kingsolver
Publisher: Faber & Faber
ISBN: 0571246214
Format: PDF
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Barbara Kingsolver's acclaimed international bestseller tells the story of an American missionary family in the Congo during a poignant chapter in African history. It spins the tale of the fierce evangelical Baptist, Nathan Price, who takes his wife and four daughters on a missionary journey into the heart of darkness of the Belgian Congo in 1959. They carry with them to Africa all they believe they will need from home, but soon find that all of it - from garden seeds to the King James Bible - is calamitously transformed on African soil. Told from the perspective of the five women, this is a compelling exploration of African history, religion, family, and the many paths to redemption. The Poisonwood Bible was nominated for the Pulitzer Prize in 1999 and was chosen as the best reading group novel ever at the Penguin/Orange Awards. It continues to be read and adored by millions worldwide.

Life Worth Living

Author: William H. Thomas
Publisher: Publisher:VanderWyk&Burnham
ISBN: 9780964108967
Format: PDF, ePub, Docs
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The grassroots handbook for Edenizing nursing homes.