Funeral Home Customer Service A Z

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1879651440
Format: PDF, Docs
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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Creating Meaningful Funeral Experiences

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1617220280
Format: PDF, Mobi
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Written in response to the current trend to deritualize death and funeral ceremonies, this book explores the ways in which caregivers and clergy can create heartfelt ceremonies that help the bereaved begin to heal. Explaining the purposes behind rituals, it reviews the many ways these have changed over the years and argues for a return to authentic, personalized, and meaningful funeral ceremonies. The qualities in caregivers that make them effective funeral planners are examined, and practical ideas for creating authentic, personalized, and meaningful funeral ceremonies are provided. Trends toward the prevalence of cremation are discussed, as are trends away from viewing and spending time with the body of the deceased. This replaces 1879651084.

Creating Meaningful Funeral Ceremonies A Guide for Families

Author: Alan D. Wolfelt
Publisher: Companion Press
ISBN: 1617220310
Format: PDF, ePub
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Designed to complement the clergy and funeral director’s role in the funeral planning process, this book walks families through the many decisions they will make at the time of a death and helps them create a ceremony that will be both healing and meaningful. Options are clearly explained and alternatives are also given, and charts and tables are included to help families assess cost options.

Tale of Two Funerals

Author: Alan Wolfelt
Publisher: Companion Press
ISBN: 1617222488
Format: PDF, ePub, Mobi
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Meet the Williams family. Grandma Williams has died, and her children call Night & Day Funeral Home to make arrangements. Courtesy of a Twilight-Zonesque space-time anomaly, the Williams family ends up concurrently planning and holding two funerals for Grandma—one arranged by funeral director Sam Standard and the other by funeral director Garrett Gatekeeper. How will the two funerals turn out? Will the Williams family even be able to tell the difference? Find out in this riveting—and revealing—Tale of Two Funerals...

The Experience Economy

Author: B. Joseph Pine
Publisher: Harvard Business Press
ISBN: 1422161978
Format: PDF, Kindle
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Rev. ed. of: The experience economy: work is theatre & every business a stage. 1999.

Death to Dust

Author: Kenneth V. Iserson
Publisher: Galen PressLtd
ISBN: 9781883620226
Format: PDF, Mobi
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In our culture, we rarely speak about death -- partly because it is seen as a sort of pornography, shrouded in indecency and immersed in taboos; and partly because we know so little about it. Yet nearly everyone at some point has questions about what happens after death. At long last, here is a book to answer many of those questions: What physical changes occur to a dead body?

Confessions of a Funeral Director

Author: Caleb Wilde
Publisher: HarperCollins
ISBN: 0062465260
Format: PDF, Mobi
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The blogger behind Confessions of a Funeral Director—what Time magazine called a "must read"—reflects on mortality and the powerful lessons death holds for every one of us in this compassionate and thoughtful spiritual memoir that combines the humor and insight of Smoke Gets in Your Eyes with the poignancy and brevity of When Breath Becomes Air. We are a people who deeply fear death. While humans are biologically wired to evade death for as long as possible, we have become too adept at hiding from it, vilifying it, and—when it can be avoided no longer—letting the professionals take over. Sixth-generation funeral director Caleb Wilde understands this reticence and fear. He had planned to get as far away from the family business as possible. He wanted to make a difference in the world, and how could he do that if all the people he worked with were . . . dead? Slowly, he discovered that caring for the deceased and their loved ones was making a difference—in other people’s lives to be sure, but it also seemed to be saving his own. A spirituality of death began to emerge as he observed: The family who lovingly dressed their deceased father for his burial The act of embalming a little girl that offered a gift back to her grieving family The nursing home that honored a woman’s life by standing in procession as her body was taken away The funeral that united a conflicted community Through stories like these, told with equal parts humor and poignancy, Wilde offers an intimate look into the business and a new perspective on living and dying

The Poisonwood Bible

Author: Barbara Kingsolver
Publisher: Faber & Faber
ISBN: 0571246214
Format: PDF, Kindle
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Barbara Kingsolver's acclaimed international bestseller tells the story of an American missionary family in the Congo during a poignant chapter in African history. It spins the tale of the fierce evangelical Baptist, Nathan Price, who takes his wife and four daughters on a missionary journey into the heart of darkness of the Belgian Congo in 1959. They carry with them to Africa all they believe they will need from home, but soon find that all of it - from garden seeds to the King James Bible - is calamitously transformed on African soil. Told from the perspective of the five women, this is a compelling exploration of African history, religion, family, and the many paths to redemption. The Poisonwood Bible was nominated for the Pulitzer Prize in 1999 and was chosen as the best reading group novel ever at the Penguin/Orange Awards. It continues to be read and adored by millions worldwide.