Growing and Managing Foreign Purchasing

Author: Thomas A. Cook
Publisher: CRC Press
ISBN: 1315356082
Format: PDF, Mobi
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This book compares the basic skillset of domestic purchasing to that of global purchasing. It provides a very detailed blueprint and best practices guide for avoiding costly mistakes and improving purchasing effectiveness. It also details supply chain globalization impacts on freight, logistics, customs issues, managing foreign suppliers, risk mitigation, and profit potential improvement. It differentiates itself from other books as being more comprehensive, detailed, and broad reaching into every aspect of purchasing on an international scale.

Excellence in Managing Worldwide Customer Relationships

Author: Thomas A. Cook
Publisher: CRC Press
ISBN: 1315356090
Format: PDF
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Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels. In addition, the book will focus on how technology can be used in customer service relationships that will enhance customers’ loyalty. As companies grow internationally, the book will also look at customer service in global operations, cultural issues, and expanding into world markets. The book will differentiate itself from others in this class by: providing a more direct, no-nonsense approach, analyzing technology options, global reach and offering a methodology for world-class status and results.

Managing Growth and Expansion into Global Markets

Author: Thomas A. Cook
Publisher: CRC Press
ISBN: 1498777341
Format: PDF, ePub
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Company executives in every field are recognizing the critical importance of entering into the global economy. As transportation and logistics companies follow their clients’ expansion into these international markets, they must be able to service their clients’ supply chain needs in new economies and turbulent markets. Managing Growth and Expansion into Global Markets addresses the unique logistical, transportation, and distribution issues surrounding growth and expansion into global markets. It supplies a full overview of contemporary management assessment tools, to provide an understanding of exactly what it takes to enter foreign markets and avoid common pitfalls. Distilling the author’s decades of experience in global supply chain management and international business, this book is ideal for those looking to grow and develop their global supply chains. The book details the benefits and drawbacks of both organic growth and merger and acquisitions into global markets. It illustrates the most common types of problems that occur during mergers and acquisitions and describes exactly what you can expect during the transition period. Explaining why some organizations transition new business units successfully while others struggle, this book will help you properly assess your best options to grow your organization and expand your supply chain capabilities. The book examines the array of legal and regulatory implications that you need to review, understand, and bring into your decision-making process. It also provides specific answers, strategies, and a best-practice outline that you can follow. A must-read for anyone involved with global growth and expansion in the supply chain arena, this book is also an ideal tutorial to help students and business-school attendees gain practical insights into global supply chain issues.

Enterprise Risk Management in the Global Supply Chain

Author: Thomas A. Cook
Publisher: CRC Press
ISBN: 1351644459
Format: PDF, Docs
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There is a younger generation who has lost the ability to communicate effectively. And there is a host of corporate personnel that could do a much better job at communications. Every country, every culture has it's own unique branding for communication that is effective and gets the job done. Key cultures and regions will be reviewed in great detail. The author knows the frustration that corporate America has in making sure its personnel is communicating effectively ... internally and with vendors and customers in the value chain. Most senior executives, educators and trained professional know that a building block to a company's success, along with an individual's success ... is their ability to communicate effectively. This book will discuss as the foundation ... what the author will refer to as "Responsible Communications". When the student follows the path to responsible communications ... then the communications will deliver results. Results will make the communicating then be more impactful and successful. The book will focus on: delivering more effective presentations and proposals, writing to inform, implement or change behavior and outline all the necessary skill sets required to be an excellent communicator.

Global Road Warrior

Author: Sibylla Putzi
Publisher: World Trade Press
ISBN: 9781885073860
Format: PDF, Docs
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The Global Road Warrior is the ultra-pragmatic reference for the international business communicator and traveler, containing critical information you need for survival and success while on the road internationally.