Have a Nice Conflict

Author: Tim Scudder
Publisher: John Wiley & Sons
ISBN: 1118219392
Format: PDF, ePub, Docs
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How to successfully navigate and prevent conflict From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success—he's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion—again—after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each. Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life—both at work and at home—improving. Reveals a practical understanding of how conflict really works Shows how to recognize its initial stages of conflict, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them Provides guidance for moving beyond conflict to enhance relationships Includes a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others Anyone can profit from the tools in this book to understand and take control over conflict.

Have a Nice Conflict

Author: Tim Scudder
Publisher: Jossey-Bass
ISBN: 9781118202760
Format: PDF, Docs
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How to successfully navigate and prevent conflict From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success—he's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion—again—after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each. Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life—both at work and at home—improving. Reveals a practical understanding of how conflict really works Shows how to recognize its initial stages of conflict, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them Provides guidance for moving beyond conflict to enhance relationships Includes a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others Anyone can profit from the tools in this book to understand and take control over conflict.

Making Sense of the Troubles

Author: David McKittrick
Publisher: New Amsterdam Books
ISBN: 1461663334
Format: PDF, Mobi
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Compellingly written and even-handed in its judgments, this is by far the clearest account of what has happened through the years in the Northern Ireland conflict, and why. After a chapter of background on the period from 1921 to 1963, it covers the ensuing period—the descent into violence, the hunger strikes, the Anglo-Irish accord, the bombers in England—to the present shaky peace process. Behind the deluge of information and opinion about the conflict, there is a straightforward and gripping story. Mr. McKittrick and Mr. McVea tell that story clearly, concisely, and, above all, fairly, avoiding intricate detail in favor of narrative pace and accessible prose. They describe and explain a lethal but fascinating time in Northern Ireland's history, which brought not only death, injury, and destruction but enormous political and social change. They close on an optimistic note, convinced that while peace—if it comes—will always be imperfect, a corner has now been decisively turned. The book includes a detailed chronology, statistical tables, and a glossary of terms.

The Magic of Conflict

Author: Thomas F. Crum
Publisher: Simon and Schuster
ISBN: 0684854481
Format: PDF, Docs
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This set of simple techniques, including meditation, breathing exercises, openness, and play--Aiki--leads gently to a reordered state of mind. From overcoming apathy to understanding how conflict doesn't have to mean contest, Aiki turns mind-body integration principles into powerful tools.

A Great Place to Have a War

Author: Joshua Kurlantzick
Publisher: Simon and Schuster
ISBN: 1451667884
Format: PDF, Mobi
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1960. President Eisenhower was focused on Laos, a tiny Southeast Asian nation. Washington feared the country would fall to communism, triggering a domino effect in the rest of Southeast Asia. In January 1961, Eisenhower approved the CIA's Operation Momentum, a plan to create a proxy army of ethnic Hmong to fight communist forces in Laos. Kurlantzick shows how the brutal war lasted nearly two decades, killed one-tenth of Laos's total population, and changed the nature of the CIA forever

Quality and Safety in Pharmacy Practice

Author: Terri L. Warholak
Publisher: Mcgraw-hill
ISBN: 9780071603850
Format: PDF, ePub, Mobi
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Gain a complete understanding of the principles of quality improvement and their application to present and future pharmacy practice "This is a nice introduction to the concepts of continuous quality improvement. It is a comfortable read and is written at an elementary level in comparison to other textbooks in the pharmacy curriculum. This may be necessary, since the authors rightly conclude there is a lack of discussion of quality improvement in the pharmacy curriculum. 3 Stars."--Doody's Review Service "This book is a great resource for pharmacists and pharmacy students who want to learn about safety and quality in pharmacy practice."--Laura Cranston, RPh, Executive Director, The Pharmacy Quality Alliance Quality and Safety in Pharmacy Practice details the principles, approaches, strategies, and actions necessary to improve the overall safety and effectiveness of pharmacy services. Although one of the book’s primary goals is to enhance the quality of future health care, you will find guidelines that can be implemented immediately to improve today’s pharmacy practice. This comprehensive text offers a complete overview of quality in general, the reasons for improving practice, and actual day-to-day changes and approaches that will positively impact the patient. Quality and Safety in Pharmacy Practice is divided into five parts, covering: The current and future landscape of health care quality and the business case for quality improvement and value-driven health care Quality improvement concepts and tools, including statistical process control Quality and safety measurement, including mechanisms for gathering consumer feedback Incentives and other drivers of quality improvement Application of the principles of quality improvement to pharmacy practice -- complete with case examples

The Power of Positive Confrontation

Author: Barbara Pachter
Publisher: Da Capo Press
ISBN: 0738217603
Format: PDF, Kindle
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When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation. This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. The Power of Positive Confrontation reveals: The consequences of not confronting or of confronting negatively How to accurately assess what is bothering you and why Three essential steps of polite and powerful confrontation Vital verbal and nonverbal skills that make or break communication, including common language pitfalls Strategies for assertive communication, whether face to face, in writing, by phone, or online

After the Honeymoon

Author: Daniel B. Wile
Publisher: Daniel Wile
ISBN: 9780979563904
Format: PDF, ePub, Mobi
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After the honeymoon. The very words carry a burden of sadness, as if for a short while we lived in a golden trance of love, and now weve been jolted awake. Immediately comes the thought, Oh no! Is this the person Im supposed to spend the rest of my life with? When choosing a partner, we are choosing, along with that person, a particular set of problems that we will be grappling with for the next ten, twenty, or even fifty years. Dan Wile shows how to take advantage of the inevitable problems that occur in a relationship to deepen the sense of connection. Most of these problems result from feelings we are unable to express and conversations we are unable to have. We become angry because we are unable to confide feeling hurt. We become defensive because we are unable to confide feeling threatened. We become uncompromising because of the hidden compromises we are already making. Exposing these undercurrents can turn fights into intimate conversations.

Navigating the Rapids and the Waves of Life

Author: Mavis Mazhura
Publisher: Balboa Press
ISBN: 1452520801
Format: PDF, ePub
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Our emotions influence our responses and subsequent reactions to change or to life’s experiences. For a lot of us, our formal and informal education systems did not provide the skills to navigate the changes and challenges we encounter in life. The good thing, though, is that we can still learn it along the way, at whatever stage we are in life. I experienced this kind of learning on the Nile River—rafting without prior knowledge but with willingness to learn, change the status quo, practice, become better, and be flexible enough to let adventure in. I was a mediocre paddler, and I didn’t know how to swim—but I was willing to learn. It is out of that adventure that I am able to reflect on the metaphor of a river as our daily life. The key lessons I took from the river raft that I have seen as key in learning and applying emotional intelligence in our lives for overall success are: Know your course. Stay present. Don’t give power to external conditions. Adapt purposely. Have some tools and options. Team with people who are creating the results that you want. Don’t flow back on yourself: Get out of obstructions as soon as possible—your whole life still awaits you! Recharge. Flow on purpose and live. Celebrate the unsung hero inside you.