How to Measure Training Results

Author: Jack Phillips
Publisher: McGraw Hill Professional
ISBN: 9780071406260
Format: PDF, ePub, Mobi
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How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: Includes dozens of reproducible tools and processes for training evaluation Shows how to measure both financial and intangible/non-financial results

Human Performance Improvement

Author: William J. Rothwell
Publisher: Routledge
ISBN: 1136397388
Format: PDF, Mobi
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Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve these issues quickly. Human Performance Improvement (HPI) is a powerful tool that can be used to help build intellectual capital, establish and maintain a 'high-performance workplace, enhance profitability, and encourage productivity' - as well as increase return on equity and improved safety. Written by a group of highly respected authors in the field, this book will show you how to:- - discover and analyze performance gaps - plan for future improvements in human performance - design and develop cost-effective interventions to close performance gaps.

Making Training Evaluation Work

Author: Jack J. Phillips
Publisher: American Society for Training and Development
ISBN: 9781562863494
Format: PDF, Mobi
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Evaluation is key to proving the value of training. Yet many organizations still struggle with implementing a fully functioning evaluation program that is integrated throughout the learning process. ""Make Training Evaluation Work"" is a book designed to break through this organizational inertia. Structured to allow both selective exploration of the topic by seasoned professionals or a beginning-to-end learning experience for the less experienced reader, all readers will find the included assessment tools, templates, and resources extremely useful.

Trainer Basics

Author: George M. Piskurich
Publisher: American Society for Training and Development
ISBN: 9781562863500
Format: PDF, Kindle
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Trainer Basics is written specifically to answer three key questions people new to training ask: What does a trainer do and why?; How can I develop must-have skills quickly?; and How do I apply training knowledge today? Written in direct and understandable language by a veteran trainer, this volume also offers professional trainers a much-needed tool to help train these new to the ranks.

Your Training Questions Answered

Author: Cheryl Gamble
Publisher: American Society for Training and Development
ISBN: 1562867326
Format: PDF, Mobi
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ASTD is committed to balancing a flow of helpful information while continuing to share research and introduce members to a variety of new informational voices. This issue turns the content over to membership by asking members what training questions they most want answered. Requests were gathered and compiled, then answered by those professionals with the knowledge and best practices information. Topics include the future of measurement and evaluation, mobile learning, training metrics, and informal learning.

Service Leadership

Author: Svafa Gronfeldt
Publisher: SAGE
ISBN: 1452279128
Format: PDF, ePub, Docs
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The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.