How to Measure Training Results

Author: Jack Phillips
Publisher: McGraw Hill Professional
ISBN: 9780071406260
Format: PDF
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How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: Includes dozens of reproducible tools and processes for training evaluation Shows how to measure both financial and intangible/non-financial results

Human Performance Improvement

Author: William J. Rothwell
Publisher: Routledge
ISBN: 1136397388
Format: PDF, ePub, Mobi
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Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve these issues quickly. Human Performance Improvement (HPI) is a powerful tool that can be used to help build intellectual capital, establish and maintain a 'high-performance workplace, enhance profitability, and encourage productivity' - as well as increase return on equity and improved safety. Written by a group of highly respected authors in the field, this book will show you how to:- - discover and analyze performance gaps - plan for future improvements in human performance - design and develop cost-effective interventions to close performance gaps.

Performance Consulting

Author: Dana Gaines Robinson
Publisher: Berrett-Koehler Publishers
ISBN: 1576754359
Format: PDF, ePub, Mobi
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The first edition of this completely revised and updated edition of a classic in the field of human resources sold over 60,000 copies worldwide and won the Book of the Year award from the Society for Human Resource Management. This new edition includes two completely new chapters, new examples and techniques, and links to free downloads on the authors' website, www.partners-in-change.com.

Making Training Evaluation Work

Author: Jack J. Phillips
Publisher: American Society for Training and Development
ISBN: 9781562863494
Format: PDF, Mobi
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Evaluation is key to proving the value of training. Yet many organizations still struggle with implementing a fully functioning evaluation program that is integrated throughout the learning process. ""Make Training Evaluation Work"" is a book designed to break through this organizational inertia. Structured to allow both selective exploration of the topic by seasoned professionals or a beginning-to-end learning experience for the less experienced reader, all readers will find the included assessment tools, templates, and resources extremely useful.

Handbook of Improving Performance in the Workplace Measurement and Evaluation

Author: James L. Moseley
Publisher: John Wiley & Sons
ISBN: 0470190671
Format: PDF, ePub, Docs
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Each volume in this set provides a current review of all information available for the three core areas of improving performance in the workplace: instructional design and training delivery, intervention selection and implementation, measurement and evaluation.

Trainer Basics

Author: George M. Piskurich
Publisher: American Society for Training and Development
ISBN: 9781562863500
Format: PDF
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Trainer Basics is written specifically to answer three key questions people new to training ask: What does a trainer do and why?; How can I develop must-have skills quickly?; and How do I apply training knowledge today? Written in direct and understandable language by a veteran trainer, this volume also offers professional trainers a much-needed tool to help train these new to the ranks.

Your Training Questions Answered

Author: Cheryl Gamble
Publisher: American Society for Training and Development
ISBN: 1562867326
Format: PDF, Docs
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ASTD is committed to balancing a flow of helpful information while continuing to share research and introduce members to a variety of new informational voices. This issue turns the content over to membership by asking members what training questions they most want answered. Requests were gathered and compiled, then answered by those professionals with the knowledge and best practices information. Topics include the future of measurement and evaluation, mobile learning, training metrics, and informal learning.

Service Leadership

Author: Svafa Gronfeldt
Publisher: SAGE
ISBN: 1452279128
Format: PDF, Mobi
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The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.

Implementing the Four Levels

Author: Donald L. Kirkpatrick
Publisher: ReadHowYouWant.com
ISBN: 1442962054
Format: PDF, Mobi
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The purpose of this book is to make it easy for you, the reader, to understand the four levels that I (Don) have developed, and to obtain practical help on how to apply any one or all of them. The book is intended as an addition to and not a replacement for the basic book, Evaluating Training Programs: The Four Levels, third edition. We have added three chapters and taken the forms, examples, and approaches from the basic book and inserted them into the appropriate chapters. For example, Chapter 3, ''Evaluating Level 1: Reaction, '' contains select reaction forms and approaches from the case studies in the basic book. The first chapter suggests how you can decide what to evaluate and at what levels. The answer, of course, is by analyzing the available resources. The second chapter tells you why and how to get managers on board. They can be very helpful in developing curriculum and are needed to provide support and accountability when trainees move from the classroom to the job. Also, you will need their help when you evaluate levels 3 and 4, where you have no authority, only influence. Chapters 3 - 6 provide guidelines and practical help for evaluating at each of the four levels. Finally, the last chapter, ''Building a Chain of Evidence, '' explains why it is necessary to evaluate all the levels in sequence and not try to measure results without first evaluating at the first three levels. This is the best way to demonstrate the value of training---- Prefa