Information and Referral in Reference Services

Author: William A. Katz
Publisher: Psychology Press
ISBN: 9780866566933
Format: PDF, Kindle
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This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.

Information and Referral in Reference Services

Author: Linda S Katz
Publisher: Routledge
ISBN: 1317951158
Format: PDF, Kindle
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This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.

Information and Referral

Author: Thomas Childers
Publisher: Praeger Pub Text
ISBN:
Format: PDF
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This book is the culmination of three years of study of information and referral activity in U.S. public libraries. Information and referal (I&R) is defined broadly as facilitating the link between a people and the resource or resources outside the library that can meet their needs. The book helps to define what I&R is, how some libraries have approached it, and what major problems have been associated with its adoption. It serves as a guide on the role of public libraries in I&R, managing I&R in a library environment, appropriate skills and training, the performance of libraries where I&R has been tried, the impact of library-based I&R on the client group, and how library-based I&R compares with non-library I&R.

Improving Internet Reference Services to Distance Learners

Author: Rita Pellen
Publisher: Routledge
ISBN: 1317955110
Format: PDF, Mobi
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In their efforts to provide distance learners with the most effective services possible, librarians and information specialists are working more and more with faculty in academic departments, IT departments, and other librarians at cooperating institutions. Improving Internet Reference Services to Distance Learners chronicles how those efforts have seen librarians become actively involved in online course management and delivery systems, particularly Blackboard, Desire2Learn, and WebCT, or by “embedding” themselves into the online course structure to better learn where students need assistance. This invaluable resource also examines how librarians use Internet resources to support professional and continuing education and to establish university-wide information and referral services to provide quality service to distance learners. Improving Internet Reference Services to Distance Learners encourages librarians to think more broadly about working with “outside” individuals when designing and providing reference and other services to nontraditional users. The book examines why it’s best to consider user needs, funding, staff management, and collaboration development when planning Internet reference services, how to develop and implement a required, credit-bearing online information literacy course, and how to apply effective marketing techniques from the business world to increase awareness of reference support services available to distance learners. It also offers a look at the Walden University Library at Indiana University-Bloomington, which “houses” no print collection—only online databases—and includes case studies that document the design and development of Internet reference services for the University of Illinois’ Fire Service Institute, and the efforts to provide support for doctor of pharmacy students at the University of Wisconsin-Madison in their final year of study. Improving Internet Reference Services to Distance Learners provides practical information on: monitoring online discussion threads devoted to library research Web-based interactive tutorials integrating library services in support of coursework integrating library services into online courses offering, promoting, and providing instruction to public users, as well as local and distance students developing a web site that centralizes information about library services and resources the potential of the academic library to be the central provider of information and referral services for an entire university Improving Internet Reference Services to Distance Learners is an invaluable resource for librarians working in academic, school, special, and public settings, and for library science faculty and students.

Reference and Information Services

Author: William A. Katz
Publisher: Metuchen, N.J. : Scarecrow Press
ISBN:
Format: PDF, ePub
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The purpose of this collection of 24 articles is to bring together in a single, convenient place a representative view of reference and information services for students, teachers, and librarians.

Weeding and Maintenance of Reference Collections

Author: Linda S Katz
Publisher: Routledge
ISBN: 113657915X
Format: PDF, Docs
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Here is unique volume offering practical advice on weeding and maintaining reference collections. It covers different types of libraries--academic, corporate, public--and problems, and librarians describe in detail methods and criteria used by their libraries in weeding their reference collections. Dr. Pierce has organized the topics of her book into relevant chapters. These chapters, bound to appeal to a variety of needs, address and discuss the problems and management of growing reference collections. As many librarians find weeding reference books a difficult task, most reference departments suffer from a lack of space as a result. Collection growth reduces shelf and seating space, and both books and people are lost in the clutter. In reading this essential book, reference supervisors will come to understand the importance of allowing reference area growth combined with effective weeding to promote an attractive and well-stocked reference area. Heads of reference will find Weeding and Maintenance of Reference Collections full of useful information, from the specific criteria and detailed methods contributed by several librarians who have found success in weeding their reference collections, to the practical hints on planning and evaluating collection contents and organization. Students and faculty of library schools and information studies will gain insight into successful management of increasing amounts of reference material as the Information Age gathers momentum into the 1990s.

Social Media and Library Services

Author: Lorri Mon
Publisher: Morgan & Claypool Publishers
ISBN: 1627054391
Format: PDF, ePub, Docs
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The rise of social media technologies has created new ways to seek and share information for millions of users worldwide, but also has presented new challenges for libraries in meeting users where they are within social spaces. From social networking sites such as Facebook and Google+, and microblogging platforms such as Twitter and Tumblr to the image and video sites of YouTube, Flickr, Instagram, and to geotagging sites such as Foursquare, libraries have responded by establishing footholds within a variety of social media platforms and seeking new ways of engaging with online users in social spaces. Libraries are also responding to new social review sites such as Yelp and Tripadvisor, awareness sites including StumbleUpon, Pinterest, Goodreads, and Reddit, and social question-and-answer (Q&A) sites such as Yahoo! Answers—sites which engage social media users in functions similar to traditional library content curation, readers' advisory, information and referral, and reference services. Establishing a social media presence extends the library's physical manifestation into virtual space and increases the library's visibility, reach, and impact. However, beyond simply establishing a social presence for the library, a greater challenge is building effective and engaging social media sites that successfully adapt a library's visibility, voice, and presence to the unique contexts, audiences, and cultures within diverse social media sites. This lecture examines the research and theory on social media and libraries, providing an overview of what is known and what is not yet known about libraries and social media. Chapter 1 focuses on the social media environments within which libraries are establishing a presence, including how social media sites differ from each other, yet work together within a social ecosphere. Chapter 2 examines how libraries are engaging with users across a variety of social media platforms and the extent to which libraries are involved in using these different social media platforms, as well as the activities of libraries in presenting a social "self," sharing information, and interacting with users via social media. Chapter 3 explores metrics and measures for assessing the impact of the library's activity in social media sites. The book concludes with Chapter 4 on evolving directions for libraries and social media, including potential implications of new and emerging technologies for libraries in social spaces.