Interpersonal Skills in Organisations

Author: Suzanne C. De Janasz
Publisher:
ISBN: 9781743071540
Format: PDF, ePub, Mobi
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De Janasz provides a fresh and contemporary introduction to the skills necessary for personal and managerial success in organisations today. Suitable for all student audiences, De Janasz provides a range of Australian examples and references from diverse organisations to ensure a relevant and engaging cultural context for students. Packed with exercises, cases, group activities, and online activities it is the ideal choice for instructors who want to employ an experiential and hands-on approach to help students develop key skills as well as an understanding of theory. The book is organised into four distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly. Understanding Yourself: Whether preparing to enter a new job or needing to develop team skills, Interpersonal Skills in Organisations offers students exercises and activities that emphasise business/manager situations and work groups, while incorporating theory with practical examples. Understanding Others: Interpersonal Skills in Organisations takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in today's workplace. This book is filled with a variety of exercises, cases and group activities, which employ and experiential approach suitable to students at all levels. Understanding Teams: Chapters on Coaching and Providing Feedback for Improved Performance; and Making Decisions and Solving Problems creatively, help students put concepts into a real-world perspective. Understanding Leading: The important skills of individual and team empowerment are explored in Chapter 18 on leadership and self-leadership. Students are guided through the process of effective delegation, giving an insight into the skills needed to lead a modern business successfully.

Loose Leaf for Interpersonal Skills in Organizations

Author: Beth Schneider
Publisher: McGraw-Hill Education
ISBN: 9781260141436
Format: PDF, ePub, Docs
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Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.

Interpersonal Skills in Organizations

Author: Suzanne de Janasz
Publisher: McGraw-Hill Higher Education
ISBN: 0077718631
Format: PDF, Kindle
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Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.

Fish

Author: Stephen C. Lundin
Publisher: Redline Wirtschaft
ISBN: 3864140420
Format: PDF, Docs
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Einer der Fischverkäufer brüllte: „Schönen Nachmittag, ihr Joghurtfritzen!“ Dutzende gutgekleideter Leute hielten daraufhin Joghurtbecher in die Luft. Du meine Güte, dachte sie, wo bin ich denn hier gelandet?War das etwa ein Fisch, der da durch die Luft flog? Sie fragte sich noch, ob sie wohl träumte, als schon der nächste hinterher kam. Mary Jane Ramirez hat ein Problem – man hat sie zur Leiterin einer Abteilung gemacht, die firmenintern nur als Wüste und Giftmülldeponie bezeichnet wird. Diese Leute erledigen unmotiviert einen völlig langweiligen Job. Und nun erwartet man von ihr, dass sie ihrer Abteilung umgehend wieder Leben und Energie einhaucht ... Schließlich ist es ein Besuch auf dem Pike Place Fischmarkt, durch dessen mitreißende Atmosphäre Mary Jane erfährt, wie sie sich selbst und ihren Mitarbeitern Arbeitsfreude und Energie zurückgeben kann. Und bald merkt sie, zu welchen Leistungen ein Team fähig ist, das dynamisch, motiviert und lustvoll an seine Aufgaben herangeht. Der Pike Place Fischmarkt in Seattle ist ein realer Ort. Er stand bereits für ein Lehrvideo Pate, das in den USA von Tausenden von Unternehmen erfolgreich eingesetzt wird. Die Autoren haben die Erfolgsgeheimnisse von Pike Place in eine spannende Geschichte verpackt und so ein ungewöhnliches und höchst lesenswertes Motivationsbuch geschaffen. „Ich garantiere, dass jeder Manager von Fish! profitieren kann ... Ich bin begeistert von Fish!“ Ken Blanchard

Interpersonal Skills at Work

Author: John Hayes
Publisher: Psychology Press
ISBN: 9780415227766
Format: PDF, Docs
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In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

Communication in Organizations

Author: Henk T. Van der Molen
Publisher: Psychology Press
ISBN: 1135421498
Format: PDF, ePub
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One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations and giving presentations. Practical examples and concrete conversations are used to give students and professionals straight-forward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.

Interpersonal Skills

Author: John Hayes
Publisher: Taylor & Francis
ISBN: 9780044454953
Format: PDF, Mobi
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This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act.