ITIL for Beginners The Complete Beginner s Guide to ITIL

Author: ClydeBank Technology
Publisher: ClydeBank Media LLC
ISBN: 1945051388
Format: PDF
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ITIL For Beginners: The Complete Beginners' Guide to ITIL ITIL, Made Simple! A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified! For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications. IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments. ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®. ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels. You'll Learn... The history and inspirations for ITIL® How ITIL® can directly improve the experiences of employees, managers, partners, and customers The mistakes commonly made by beginners when implementing ITIL All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs ITIL®’s real-world application in IT and business

ITIL For Beginners

Author: Clydebank Technology
Publisher: Clydebank Media LLC
ISBN: 9781945051524
Format: PDF, Docs
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A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL(R)) ITIL(R) For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL. This beginner-friendly text is easy-to-read and fully accessible to ITIL(R) newcomers.

ITIL for Beginners

Author: Adam Forbes
Publisher:
ISBN: 9781534608856
Format: PDF, ePub, Mobi
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ITIL For Beginners The Complete Beginner's Guide To Learn IT Service Management In 24 Hours Or Less! ITIL is a five level framework for information and technology to work together. This framework can be applied to any business or situation in life and if worked properly make everything run smoother.ITIL is a structured framework that has very lose rules. You can take the pieces and parts of the framework and assemble them in such a way that they will relate to you and your business. In this book we will look at the ITIL framework and apply it towards different businesses. We will see why it works and what you can do with it and what it can do for you. At the end of this book you will understand ITIL and start applying it to your own situations.

ITIL for Beginners

Author: Alexis Moran
Publisher:
ISBN: 9781534893764
Format: PDF
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ITIL For Beginners The Complete Step-by-Step Guide To Master ITIL In 24 Hours or Less! This eBook, "ITIL For Beginners: The Complete Step-By-Step Guide To Master ITIL In 24 Hours Or Less!" is a must-read for all the IT professionals out there as it is a complete guide on ITIL. It provides complete information on the key procedure relationships of the ITIL. It also explains all five stages of the ITIL in detail. It clarifies the misunderstood concepts of incident and problem in ITIL. Also, it provides a comprehensive understanding of Service Design, Service Strategy, and Transition and Service Operation of the ITIL.

ITIL Crash Course for Beginners the Complete Guide to Learn ITIL Quickly and Easily

Author: Mark Heisenberg
Publisher:
ISBN: 9781523297375
Format: PDF
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The Ultimate ITIL Crash Course For Beginners - Become a Master in 1 Hour! ITIL, or Information Technology Infrastructure Library, is considered as the most used method of IT service management there is. Currently, it is considered as the most reliable and efficient practice framework to have been drawn from both the private and public sectors at an international level. In this book you will master: ITIL Basics: What's Service Management? Planning Your Service: The First Step! Designing Your Services Taking Care of Service Transitions Maintaining Service Operations Helping Provide High-Quality Service with Constant Service Improvements And a lot more! Scroll Up and Become an ITIL Master Today!

ITIL For Dummies

Author: Peter Farenden
Publisher: John Wiley & Sons
ISBN: 1119950139
Format: PDF, ePub, Docs
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Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

IT Service Management for Newbies

Author: William Edwards
Publisher: White Dove Books
ISBN: 1370477198
Format: PDF, ePub, Docs
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Quality Introduction to IT Service Management based on ITIL® If your goal is to learn about IT Service Management and how to apply it within the workplace or simply to pass your ITIL® Foundation exam, this guide is for you. IT Service Management for Newbies offers the easy-to-understand, yet comprehensive introduction to ITIL best practice guidance you need in order to succeed. Here’s What You’ll Discover Inside • A Quality Overview of the IT Service Management Discipline • Includes Complete Descriptions of All 26 ITIL Processes • Full Service Lifecycle Description • Many Helpful Illustrations and Tips • How to Implement IT Service Management • Excellent Exam Prep for the ITIL Foundation Exam This book provides a comprehensive introduction to the subject without dumbing-down or missing out any important information. Includes complete and easy-to-understand breakdown of the IT Service Management discipline and the ITIL framework, that cuts through all the management-speak and covers the full service lifecycle and all 26 ITIL processes. Written for anyone who wants to learn about IT Service Management and ITIL for whatever reason, including IT professionals and those who interact with them in the business, anyone studying for the ITIL Foundation Examination and senior executives who need an overview of this best practice. ITIL® is a Registered Trademark of AXELOS Ltd

Problem Management for Newbies

Author: William Edwards
Publisher: White Dove Books
ISBN: 1370905262
Format: PDF
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Quality Introduction to Problem Management based on ITIL® The business benefits of good Problem Management, including cost savings, reduced disruption and increased customer satisfaction, provide sufficient justification for any business to prioritise investment in the discipline. However, it is a sad fact that many organisations remain trapped in a reactive cycle of dealing with incidents but failing to address their underlying causes. Based on the ITIL Best Practice framework from the OGC (Office of Government Commerce), this book provides a comprehensive introduction to this important discipline. • Quality Overview of the Problem Management Discipline • ALL of the Problem Management Techniques Described in ITIL • Including Full Kepner-Tregoe Problem Analysis Description • How to Improve Your Logic and Intuition • How to Implement Problem Management • Complete ITIL Problem Management Process Description ITIL Foundation Examination The ITIL Foundation Certification requires candidates to have a reasonable working knowledge of the Problem Management process. This book goes beyond the level of knowledge required for this process and, as such, provides excellent additional study material for the foundation examination. ITIL® is a Registered Trademark of AXELOS Ltd

Cfengine 3 Beginner s Guide

Author: Rajneesh
Publisher: Packt Publishing Ltd
ISBN: 1849514992
Format: PDF, Mobi
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This is a practical hands-on book with clear instructions and lot of code examples. It takes a simple approach, guiding you through different architectural topics using realistic sample projects.

Newbies Exam Study Boxed Set

Author: William Edwards
Publisher: White Dove Books
ISBN: 1370927134
Format: PDF, ePub
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Pass Your ITIL® Foundation Exam First Time! Covering ITIL versions V2, V3 and the latest rewrite of V3 (i.e. ITIL 2011) this guide is fully up-to-date and is excellent exam prep material for anyone looking to study for the ITIL® Foundation Certificate in IT Service Management. A Boxed Set that includes the full text of the following three Newbies books ... Book 1: IT Service Management for Newbies A top quality introduction to the ITIL framework and the IT Service Management discipline, this book includes descriptions of all 26 ITIL processes and a full service lifecycle description. In addition, there are helpful illustrations and tips to assist the reader with the understanding of important concepts. Book 2: Incident Management for Newbies The ITIL Foundation Certification requires candidates to have a reasonable working knowledge of the Incident Management process. This book goes beyond the level of knowledge required for this process and, as such, provides excellent additional study material for the Foundation examination. Book 3: Problem Management for Newbies Again, a good working understanding of this process is also required for the Foundation exam. This book provides a comprehensive introduction to this important discipline. The author is a graduate of the University of Birmingham, England. He was Technical Manager of Apricot International during its heyday and has been involved with IT Service Management in training and consultancy for the past two decades. He holds the ITIL Expert certification is a lifetime member of the British Computing Society.