Lessons from the Mouse

Author: Dennis Snow
Publisher: Snow & Associates Incorporated
ISBN: 9780615372419
Format: PDF, Mobi
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Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Lessons from the mouse

Author: Dennis Snow
Publisher: Dc Pr
ISBN:
Format: PDF, ePub, Mobi
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Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Unleashing Excellence

Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 9780470564196
Format: PDF, Docs
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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Employee Engagement

Author: Pete Blank
Publisher: Createspace Independent Pub
ISBN: 9781477687055
Format: PDF, Mobi
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In Employee Engagement: Lessons from the Mouse House! Blank includes real-life stories, provides examples, and illustrates how the famous resort keeps over 50,000 cast members dedicated to their work. Readers will find many valuable tips, tricks, and techniques scattered throughout the following chapters:• Engage Them with Employee Development• Engage Them via Team Building• Engage Them through Motivation• Engage Them by Enhancing YOUR Leadership Skills• Engage Them by Amplifying YOUR Recognition Methods• Engage Them by Partnering and Building RelationshipsThe author hopes supervisors, managers, and business owners will use this comprehensive guide to create a thriving environment within their own organizations. In the end, it's all about applying just the right amount of Disney magic!

How to Be Like Walt

Author: Pat Williams
Publisher: Health Communications, Inc.
ISBN: 0757394469
Format: PDF, Mobi
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An inspiring biography of one of the most influential and beloved figures of the 21st century, based on more than a thousand interviews. "I've read every book that has ever been written about Walt Disney, going back to some that were published in the 1930s. [How to Be Like Walt] is by far the most enjoyable to read of them all!" Tim O'Day, Disney Scholar "How to Be Like Walt is a fitting tribute to Walt's memory and an important contribution to the Disney legacy . . . Now more than ever, we need people with the qualities Walt had: optimism, imagination, creativity, leadership, integrity, courage, boldness, perseverance, commitment to excellence, reverence for the past, hope for tomorrow, and faith in God." Art Linkletter How to Be Like is a "character biography" series: biographies that also draw out important lessons from the life of their subjects. In this new book-by far the most exhaustive in the series-Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this book takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney's life into one straightforward, easy-to-read tale of imagination, perseverance, and optimism. Far from a preachy or oppressive tome, this book scrapes away the minutiae to capture the true magic of a brilliant maverick.

Creating Magic

Author: Lee Cockerell
Publisher: Broadway Business
ISBN: 0385523866
Format: PDF, ePub
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Drawing on the concepts and principles taught at the Disney Institute, a former Disney executive introduces a series of strategies designed to promote "magic" within any organization, enhanced by real-life anecdotes and sound business advice.

The Disney Way Revised Edition

Author: Bill Capodagli
Publisher: McGraw Hill Professional
ISBN: 0071766812
Format: PDF, ePub, Docs
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“So useful you may whistle while you work”- Fortune The original edition of The Disney Way was awarded a coveted “Best Business Book of the Year” by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business, creativity, innovation, and success. Now this fully revised edition profiles a new set of diverse organizations-from The Cheesecake Factory, Ernst and Young, and Four Seasons Hotels and Resorts, to Griffin Hospital, John Robert's Spa, and Men's Wearhouse-that have redefined their businesses by embracing The Disney Way. Walt's “dream, believe, dare, do” credo is a powerful foundation that will support any business, drive any team, and guide any leader to newfound levels of success. “It was the Disney standard of imagination and engagement that inspired me so many years ago...Now, Bill and Lynn bring these ideals and practices into practical use, with something for any dreamer to use.”-from the new foreword by John Christensen, coauthor of the bestselling book FISH! “This book is about the real magic: Stimulating and harmonizing the collective energy of your people.”-Ken Blanchard, bestselling author of The One Minute Manager

Champion Leaders Pursuing Excellence to Win

Author: Joyce C. Edwards Ph.D.
Publisher: WestBow Press
ISBN: 1512774901
Format: PDF, Docs
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Have you ever wondered why some institutions start small and seem to explode within a matter of months? While others appear stagnant for the entire time that they are in existence? Champion Leaders points to effective leadership and examines the cause. Learn how to win at leadership by establishing the right relationships with followers, having courage to make tough decisions, and having a God-inspired vision. Seasoned, new, and aspiring leaders will find answers in Champion Leaders as to how the pursuit of excellence in leadership leads to great advantage. Winning is the ultimate result of Champion Leadership. Find out how to pursue excellence in all your endeavors and see the hand of God at work in your life!

Disney U How Disney University Develops the World s Most Engaged Loyal and Customer Centric Employees

Author: Doug Lipp
Publisher: McGraw Hill Professional
ISBN: 0071808086
Format: PDF, ePub
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Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

Inside the Magic Kingdom

Author: Thomas K. Connellan
Publisher: Peak Performance PressInc
ISBN:
Format: PDF, ePub, Mobi
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Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.