Listening

Author: Judi Brownell
Publisher: Routledge
ISBN: 1315441748
Format: PDF, Kindle
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Listening, Sixth Edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. The text encourages students to view listening as a process involving six interrelated components, which are developed along the parallel dimensions of theory and skill building. This new edition offers a companion website as well as additional and updated cases, in-text exercises, and questions for discussion. Throughout the text, new content has been added to address students’ world of evolving technology and expanding social boundaries. Included in the new edition: The complexities of listening to social media and the unique challenges presented by mediated communication New and expanded topics in Listening Challenges, including listening as it relates to career communication and business contexts Suggested techniques for encouraging others to listen The new requirements of listening across cultural and generational boundaries, emphasized throughout Opening cases that present timely issues related to the listeners’ social responsibilities A personal journal assignment in each chapter

Listening

Author: Judi Brownell
Publisher: Routledge
ISBN: 9781138216730
Format: PDF, Mobi
Download Now
Listening, Sixth Edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER model's framework. The text encourages students to view listening as a process involving six interrelated components which are developed along the parallel dimensions of theory and skill building. This new edition offers a companion website as well as additional and updated cases, in-text exercises, and questions for discussion. Throughout the text, new content has been added to address students' world of evolving technology and expanding social boundaries. Included in the new edition: The complexities of listening to social media and the unique challenges presented by mediated communication New and expanded topics in Listening Challenges, including listening as it relates to career communication and business contexts Suggested techniques for encouraging others to listen The new requirements of listening across cultural and generational boundaries, emphasized throughout Opening cases that present timely issues related to the listeners' social responsibilities A personal journal assignment in each chapter

How to Listen to God

Author: Charles Stanley
Publisher: Thomas Nelson
ISBN: 1418530093
Format: PDF, ePub, Docs
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Often the purity and the freshness of your initial experience with God becomes clouded by the daily routine of life. The clamor of other voices obscures your hearing, leavingyou confused and frustrated with your relationship with God. How to Listen to God helps you distinguish God's voice from all the others. Dr. Charles Stanley shares personal lessons in listening and discusses: Why God wants to communicate with you How God gets your attention Four ways God speaks to you Scriptural guidelines for recognizing God's voice The joys and fruits from listening to God Ten hindrances to hearing God Your relationship and attitude to God can be free from distortion. Learn to listen to the God who wants to speak to you. His voice waits to be heard and, having heard it, we are launched into the greatest, most exciting adventure we could ever imagine. ?Charles Stanley

Maestro

Author: Roger Nierenberg
Publisher: Penguin
ISBN: 9781101148891
Format: PDF, Kindle
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A conductor reveals powerful leadership lessons by explaining the inner workings of a symphony orchestra Roger Nierenberg, a veteran conductor, is the creator of The Music Paradigm, a unique program that invites people to sit INSIDE a professional symphony orchestra as the musicians and conductor solve problems together. He captures that experience in Maestro: A Surprising Story about Leading by Listening, a parable about a rising executive tough challenges. The narrator befriends an orchestra conductor and is inspired to think about leadership and communication in an entirely new way. For instance: • A maestro doesn't micromanage, but encourages others to develop their own solutions. There's a big difference between conducting and trying to play all the instruments. • A maestro helps people feel ownership of the whole piece, not just their individual parts. • A maestro leads by listening. When people sense genuine open-mindedness, they offer more of their talent. If not, they get defensive and hold back their best ideas. • Truly great leaders, whether conductors striving for perfect harmony or CEOs reaching for excellence, act with a vision of their organization at its best. For more information, visit: www.MaestroBook.com From the Hardcover edition.

Managing Knowledge Workers

Author: Frances Horibe
Publisher: VisionArts International Inc.
ISBN: 0994929005
Format: PDF, ePub, Mobi
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Managing Knowledge Workers provides practical, doable strategies for managing, motivating, and retaining knowledge workers, without breaking the bank. Managing Knowledge Workers focuses not just on understanding the value of knowledge in your organization, but on managing the human side of intellectual capital. • Shows how to use other more powerful levers than money to attract and retain the knowledge workers. • Provides hands-on advice on creating the right culture and environment through communication, involvement, consultation, and teamwork. • Provides practical advice on how to handle new management challenges: how to manage knowledge you don’t understand, how to encourage new knowledge to come forward, and much more. • Features sample dialogues that offer concrete approaches to dealing with difficult real-life situations “With an insightfully crafted guide to the implementation of intellectual capital concepts, Frances Horibe has made a tremendous contribution to leveraging people and their knowledge in the context of the new economy.” Hubert Saint-Onge Senior Vice President, Strategic Capabilities The Mutual Group “Managing Knowledge Workers is an excellent reference guide, addressing the challenges all business leaders face in maximizing the creation of shareholder wealth by harnessing the human capital of a capable and committed workforce.” Gordon J. Feeney Vice Chairman Royal Bank Financial Group “Provides a roadmap to optimizing our knowledge workers and maximizing our technology investment. Should be read by managers at all levels of the organization.” Ken Henry Vice President, Business Excellence Manulife Financial “We’ve finally figured out that the proxy for business success is customer loyalty. Managing Knowledge Workers is essential reading for those wanting to understand how to ensure the loyalty of those people essential to achieving customer loyalty--our employees!” David Carlson A VP, Customer Care Newbridge Networks

Forensic Communication

Author: Michael T. Motley
Publisher: Hampton Press (NJ)
ISBN: 9781612890807
Format: PDF, Docs
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In this volume, recognized scholars discuss ways they have applied communication research to court cases as an expert witness or consultant in such areas a sjury selection, pretirial publicity, sexual consent, warning adequacy, hindsight bias, jury decision making, document authroship identification, graphics and simulations and several others. For attorneys, the volume may provide an introduction to ways that communication scholarship can inform their future cases. For communication scholars-both established and up and coming-it may suggest ways to offer expertise as an expert witness or consultant. For casual and serious students of communication it will provide a look into one of the ost fascinating applications of our scholarship

Learning to Listen Learning to Teach

Author: Jane Vella
Publisher: John Wiley & Sons
ISBN: 0470369485
Format: PDF
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In this updated version of her landmark book Learning to Listen, Learning to Teach, celebrated adult educator Jane Vella revisits her twelve principles of dialogue education with a new theoretical perspective gleaned from the discipline of quantum physics. Vella sees the path to learning as a holistic, integrated, spiritual, and energetic process. She uses engaging, personal stories of her work in a variety of adult learning settings, in different countries and with different educational purposes, to show readers how to utilize the twelve principles in their own practice with any type of adult learner, anywhere.

The Coaching Manual

Author: Julie Starr
Publisher: Pearson UK
ISBN: 1292085002
Format: PDF, ePub, Mobi
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Translated around the world, and recommended reading on many coaching programmes this bestselling book is trusted globally as the definitive guide to coaching. This carefully revised edition will guide you through the entire process from first meeting to when coaching ends, with methods, tips and techniques that simply work. Understand and develop the core skills and beliefs of an effective coach Know how to ask insightful questions that deliver valuable answers Gain practical help to plan coaching assignments that accelerate and improve your results Adeptly handle the main barriers to great coaching Feel fully confident in your ability to coach in any situation Whether you’re new to coaching or already an experienced coach, you’ll find clear guidance and principles to help you coach more effectively and with greater impact. To support you further The Coaching Manual has a range of free to download resources – templates, tools and checklists – available now at www.starrconsulting.co.uk. "Full of important information that all coaches just need to know! I would absolutely recommend this book to any coach, neophyte or experienced." Cherie Carter-Scott, Ph.D. MCC, Author of If Life is a Game, These are the Rules, Transformational Life Coaching and 15 other titles "The definitive resource for aspiring as well as seasoned coaches. No one has brought to life the nuts and bolts better than Julie Starr." Marshall Goldsmith, #1 New York Times bestselling author of Triggers, Mojo and What Got You Here Won't Get You There

Subscribed

Author: Tien Tzuo
Publisher: Penguin
ISBN: 0525536477
Format: PDF, Docs
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A USA Today bestseller! Companies like Netflix, Spotify, and Salesforce are just the tip of the iceberg for the subscription model. The real transformation--and the real opportunity--is just beginning. Subscription companies are growing nine times faster than the S&P 500. Why? Because unlike product companies, subscription companies know their customers. A happy subscriber base is the ultimate economic moat. Today's consumers prefer the advantages of access over the hassles of maintenance, from transportation (Uber, Surf Air), to clothing (Stitch Fix, Eleven James), to razor blades and makeup (Dollar Shave Club, Birchbox). Companies are similarly demanding easier, long-term solutions, trading their server rooms for cloud storage solutions like Box. Simply put, the world is shifting from products to services. But how do you turn customers into subscribers? As the CEO of the world's largest subscription management platform, Tien Tzuo has helped hundreds of companies transition from relying on individual sales to building customer-centric, recurring-revenue businesses. His core message in Subscribed is simple: Ready or not, excited or terrified, you need to adapt to the Subscription Economy -- or risk being left behind. Tzuo shows how to use subscriptions to build lucrative, ongoing one-on-one relationships with your customers. This may require reinventing substantial parts of your company, from your accounting practices to your entire IT architecture, but the payoff can be enormous. Just look at the case studies: * Adobe transitions from selling enterprise software licenses to offering cloud-based solutions for a flat monthly fee, and quadruples its valuation. * Fender evolves from selling guitars one at a time to creating lifelong musicians by teaching beginners to play, and keeping them inspired for life. * Caterpillar uses subscriptions to help solve problems -- it's not about how many tractors you can rent, but how much dirt you need to move. In Subscribed, you'll learn how these companies made the shift, and how you can transform your own product into a valuable service with a practical, step-by-step framework. Find out how how you can prepare and prosper now, rather than trying to catch up later.