Malcolm and Me

Author: Richard E. Maurer
Publisher: R&L Education
ISBN: 157886030X
Format: PDF, ePub, Mobi
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Each chapter introduces a different Baldrige category and an "essential question" to help the reader see the big picture. Malcolm and Me also includes an appendix for those interested in employing the Baldrige process in their school or seeking the national award.

The Malcolm Baldrige National Quality Award

Author: Maureen S. Heaphy
Publisher: Addison Wesley Longman
ISBN: 9780201633689
Format: PDF, Docs
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With quality programs proliferating in companies worldwide, the Malcolm Baldrige National Quality Award has become a valuable tool for benchmarking, improving, and recognizing quality efforts. The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth, an excellent resource for any organization seeking to use the criteria for quality and performance improvement, includes tips on the application process as well as common mistakes to avoid. Comprehensive and thoroughly up-to-date, this is the only book on the subject to address the ISO 9000:1994 standards. A complete case study of a Baldrige Award application follows the entire process from start to finish the application, the examiner's response, the feedback report, and the site visit preparation giving you an excellent view of how the process works as well as the challenges and commitments involved in achieving Baldrige Award levels of quality and performance. The book also includes a look at the future of the Baldrige Award. "This book presents information on the Malcolm Baldrige National Quality Award in a very intelligible manner that can be used for a comprehensive, readable interpretation of the criteria. The clear and concise explanations are useful for self-assessment and improvement. It is a fine addition to the literature on how to get better, faster, using these criteria as a roadmap." Edwin Shecter, President, Quality Resources Company 020163368XB04062001

The Executive Guide to Understanding and Implementing the Baldrige Criteria

Author: Denis Leonard
Publisher: ASQ Quality Press
ISBN: 9780873897174
Format: PDF, Mobi
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This book provides a guide to the Baldridge Criteria for executives or managers new to quality, or to organizations interested in introductory information. National, regional, state, and local quality award organizations will particularly benefit from this book by providing it as a resource to their examiners and to companies wanting to become involved in the Baldridge award process. Companies that have internal quality awards or self-assessments will also find this to be an invaluable resource. The Executive Guide to Understanding and Implementing the Baldridge Criteria can also be used as a guide or reference during training courses such as self-assessment and award application writing workshops, continuing education classes, or colleges and universities with business courses that focus on or discuss the Baldridge Criteria. Portions of this book are based on research from a nationwide Delphi study group assembled for the purpose of evaluating the benefits, considerations, and disadvantages of implementing the Baldridge model. This research effort evaluated the steps involved in adoption and implementing the Baldridge Criteria, So that this book is a complete guide to the Baldridge Criteria, the authors have provided the criteria, outline, and values in appendices for the reader's convenience.

Quality and Performance Excellence in Higher Education

Author: Charles W. Sorensen
Publisher: Jossey-Bass
ISBN: 9781882982806
Format: PDF, ePub
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American higher education is currently facing many serious challenges, from providing access to a growing number of students, to keeping college affordable, to the effective deployment of technology in teaching to fostering economic growth and workforce development. In Quality and Performance Excellence in Higher Education, the authors adopt the Malcolm Baldrige education criteria for performance excellence to identify key elements in practicing continuous quality improvement in higher education: open communication channels, honest self-assessment, effective leadership, employee development, and the appropriate allocation of resources. Investment in higher education plays a crucial role in the future prosperity of America. To illustrate this point, the authors present case studies from six diverse institutions that embody the core values and concepts of the Baldrige framework: Leadership from senior institutional leaders Strategic planning to meet key objectives Focus on the students, stakeholders, and market Measurement, analysis, and knowledge management Faculty and staff performance as a result of institutional support and training Process management in support of the learning environment Organizational performance results This book will appeal to academic administrators at all levels and at all types of institutions who are interested in applying a systematic approach to leadership, quality improvement, and change management within their institutions.

Education Criteria for Performance Excellence

Author: Harry S. Hertz
Publisher: DIANE Publishing
ISBN: 0756700078
Format: PDF, Docs
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Whether you are a school administrator, a faculty or staff member committed to improving your org., or a student of educational practices, the Baldrige Education Criteria for Performance Excellence are for you. Now, the lessons learned from the business community can be leveraged to provide a steady & proven course for educational organizations to pursue performance excellence & maintain a leadership position in their communities. The criteria can help you assess & measure performance excellence on a wide range of key performance indicators: students, education design & delivery, faculty, operational, staff resource, & financial. You can do a self-assessment only or also submit an Award application.

Insights to Performance Excellence 2013 2014

Author: Mark L. Blazey
Publisher: ASQ Quality Press
ISBN: 0873898516
Format: PDF, Mobi
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This book helps leaders, performance excellence examiners, and organization-improvement practitioners to understand the 2013–2014 Baldrige Criteria and the linkages and relationships among the Items. Seven types of information are provided in this book for each of the Items in Categories 1 through 6: 1. The actual language of each Item, including Notes. 2. A plain-English explanation of the requirements of each Item with some suggestions about the rationale for the Item and ways to meet key requirements. 3. A table showing the similar requirements of the Criteria presented only once at the scoring level where the requirement first appears. 4. A summary of the requirements of each Item in flowchart form. 5. The key linkages between each Item and the other Items. 6. An explanation of some potential adverse consequences that an organization might face if it fails to implement processes required by each Item. 7. Examples of effective and ineffective practices that some organizations have developed and followed consistent with the requirements of the Item. Features of this 2013–2014 edition include: · New information on the Baldrige 2013–2014 Criteria for Performance Excellence to help effective leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes. · The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria. · A section on the CD-ROM provides a comprehensive Application Development Template for Education and Health Care organizations, as well as for Business and Nonprofit organizations. · Scoring Calibration Guidelines that combine the Baldrige Criteria and Scoring Guidelines are also provided on the CD- ROM for Education, Health Care, and Business/Nonprofit organizations. Reading Insights to Performance Excellence 2013–2014: Understanding the Integrated Management System and the Baldrige Criteria will strengthen your understanding of the Criteria and provide insight on analyzing your organization, improving performance, and applying for the award.

Baldrige Award Winning Quality 14th Edition

Author: Mark Graham Brown
Publisher: Productivity Press
ISBN: 9781563273209
Format: PDF, ePub, Mobi
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The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. The new 14th edition of the Baldrige Award Winning Quality addresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

Leading the Malcolm Baldrige Way How World Class Leaders Align Their Organization to Deliver Exceptional Results

Author: Kay Kendall
Publisher: McGraw-Hill Education
ISBN: 9781259588662
Format: PDF, ePub
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The definitive guide to implementing Baldrige Criteria in any organization—from the team that coached multiple Malcolm Baldrige Award winners For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. This proven program gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee engagement, and workforce alignment. Featuring CEO interviews and insights, it’s a master class in succeeding and leading—the Malcolm Baldrige way. Kay Kendall is a principle and majority owner of BaldrigeCoach, and an alumni of the Malcolm Baldrige National Program. Glenn Bodinson, FACHE founded BaldrigeCoach in 1989 and has served five times as a Baldrige Award Examiner.