Managing Quality

Author: S. Thomas Foster
Publisher: Pearson
ISBN: 013380030X
Format: PDF, ePub, Mobi
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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. For courses in Quality Management. Navigating Quality Management With A Unifying Framework Foster’s Managing Quality: Integrating the Supply Chain, Sixth Edition offers readers a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems with customers, suppliers, technology, and people. The colorful, stunning text appeals to visual learners and grabs readers’ attention at the outset. The Sixth Edition elicits a theme of “currency” while offering updated vignettes and references to remain state-of-the-art. The new edition is selectively edited and enhanced with new content that maintains its scope and withstands pivotal points in each section. Managing Quality keeps a competitive advantage by sustaining and building on cutting ¿edge, relevant topics in quality management.

Managing Quality

Author: S. Thomas Foster
Publisher:
ISBN: 9781292154213
Format: PDF, Docs
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For courses in Quality Management. Navigating Quality Management With A Unifying Framework Foster's Managing Quality: Integrating the Supply Chain, Sixth Edition offers students a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems with customers, suppliers, technology, and people. The colorful, stunning text appeals to visual learners and grabs students' attention at the outset. The Sixth Edition elicits a theme of "currency" while offering updated vignettes and references to remain state-of-the-art. The new edition is selectively edited and enhanced with new content that maintains its scope and withstands pivotal points in each section. Managing Quality keeps a competitive advantage by sustaining and building on cutting edge, relevant topics in quality management.

Managing Quality Integrating the Supply Chain Global Edition

Author: S. Thomas Foster
Publisher: Pearson Higher Ed
ISBN: 1292154276
Format: PDF, Mobi
Download Now
For courses in Quality Management. Navigating Quality Management With A Unifying Framework Foster’s Managing Quality: Integrating the Supply Chain, Sixth Edition offers students a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems with customers, suppliers, technology, and people. The colorful, stunning text appeals to visual learners and grabs students’ attention at the outset. The Sixth Edition elicits a theme of “currency” while offering updated vignettes and references to remain state-of-the-art. The new edition is selectively edited and enhanced with new content that maintains its scope and withstands pivotal points in each section. Managing Quality keeps a competitive advantage by sustaining and building on cutting ­edge, relevant topics in quality management.

Managing Quality Integrating the Supply Chain

Author: CTI Reviews
Publisher: Cram101 Textbook Reviews
ISBN: 1497051940
Format: PDF, Kindle
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Facts101 is your complete guide to Managing Quality , Integrating the Supply Chain. In this book, you will learn topics such as Global Supply Chain Quality and International Quality Standards, Strategic Quality Planning, The Voice of the Customer, and The Voice of the Market plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.

A Practical Application of Supply Chain Management Principles

Author: Thomas I. Schoenfeldt
Publisher: ASQ Quality Press
ISBN: 9780873897365
Format: PDF, ePub
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This book is designed to share the principles of supply chain management and show how, when done well, they can give an organization a competitive advantage. It is written based on practical experiences of the author in relating them to industry principles. This book can be used as a textbook for business education or as a reference book for businesses that recognize the need to change the way their process are managed. The principles discussed have been proven to work and create value-added results in many different industries. -- Back cover

Lean Six Sigma in Service

Author: Sandra L. Furterer
Publisher: CRC Press
ISBN: 9781420079104
Format: PDF, ePub, Mobi
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In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Deming s Profound Changes

Author: Kenneth T. Delavigne
Publisher: Prentice Hall
ISBN:
Format: PDF, ePub, Docs
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Increasingly, the demise of many businesses and organizations is being blamed on current western management practice—which can be traced directly back to the 19th century and Frederick Taylor's theory of scientific management. Although W. Edwards Deming proposed a new, more modern philosophy of management decades ago, the western world, instead, continued to practice Taylor's philosophy—by now adulterated and corrupted many times over into a new form of its own (neo-Taylorism). This volume explores—in depth—neo-Taylorism (where it came from and what its beliefs are), Deming's philosophy (his system of profound knowledge and his 14 points), and suggests how Deming's philosophy—if adopted—could be an antidote for today's managerial ineffectiveness. Shows organization and technical managers how to change—using Deming's principles—in order to improve quality in delivered services and products and in employee satisfaction. Analyzes the flaws of Taylorism and Neo-Taylorism— with point-by-point comparison with Deming's philosophy. Clearly explains the Deming quality philosophy from a conceptual framework that can then be applied (rather than from a recipe or case study format, which has proven to be ineffective). For Executive and Technical Managers (all industries); Quality Managers and Practitioners; Quality, Productivity, Organizational Development Consultants.

Managing Quality and Student CD Package

Author: S. Thomas Foster
Publisher: Prentice Hall
ISBN: 9780131302662
Format: PDF, ePub, Mobi
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This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations.The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system.For quality control managers and other interested in greater quality management.

Global Supply Chain Management Leveraging Processes Measurements and Tools for Strategic Corporate Advantage

Author: G. Tomas M. Hult
Publisher: McGraw Hill Professional
ISBN: 0071827439
Format: PDF, ePub, Docs
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LEVERAGE YOUR SUPPLY CHAIN FOR MAXIMUM PROFIT Do you have a global supply chain strategy designed for the long run? About 90 percent of global demand is not fully met by local supply, and global supply chains will soon account for 25 percent of multinational firms' performance--meanwhile, supply chains need to become 43 percent more global in the next decade just to maintain a firm's competitive edge. Written by three of today's leading experts on the subject--each from Michigan State University, the uncontested world leader of supply chain management--Global Supply Chain Management gives you the know-how and tools to dramatically boost supply chain efficiency by making it a core element of your overall corporate strategy. Global Supply Chain Management takes you step by step through the process of creating and managing a global supply chain strategy and aligning it with the conditions of your industry. Learn everything you need to know about developing a core strategy plus strategies for each of the critical supply chain functions: LOGISTICS--Integrate logistics strategy and tactical activities PURCHASING--Manage the transition to purchasing globally OPERATIONS--Systematically design, direct, and control processes MARKET CHANNELS--Effectively connect your supply chain to customers With in-depth case studies and data showing how American Express, AB InBev, Dell, FedEx, Daimler, Microsoft, Nestlé, Nokia, and several other prominent companies have applied global supply chain strategy to increase profits and growth, Global Supply Chain Management helps you take action to drive similar success in your company. If you're serious about competing today--and in the future--you must integrate and leverage strategic supply chain management into your overall corporate strategy. Global Supply Chain Management provides everything you need to build a strategy designed for the long run. PRAISE FOR GLOBAL SUPPLY CHAIN MANAGEMENT "This book does a superb job of using a total value perspective and integrating business functions into a strategic framework for global supply chain management that can be leveraged for success." -- Leif Johansson, Chairman of the Board of Directors of AstraZeneca, Ericsson, European Round Table of Industrialists, and the International Advisory Board of the Nobel Foundation "Written by a superb team of world-leading authors on global supply chain management, this book provides a great framework for companies to leverage global supply chain functions and processes, measurements, and tools to achieve sustained strategic advantage in the global marketplace." -- Michael Lawton, Chief Financial Officer (CFO) and Executive Vice President of Finance of Domino's Pizza, Inc. "In our company, we have come to recognize the strategic importance of building and maintaining a global supply chain. This book does an excellent job of identifying a framework for considering the implications of an integrated model for global supply chain management. It's clear that the authors have tremendous experience, and they have shared their insights in an innovative and integrative way." -- John Shull, Vice President and Global Procurement Officer of Steelcase Inc. "Global supply chains are critically important to companies in delivering products and services that satisfy customers. Hult, Closs, and Frayer provide an excellent model for how to drive the strategic and operational dimensions of global supply chain management to maximize end-customer value." -- Claes Fornell, Chairman of the Board of Directors of CFI Group Worldwide and ForeSee, and founder of the American Customer Satisfaction Index (ACSI)

The ASQ Supply Chain Management Primer

Author: ASQs Customer-Supplier Division
Publisher: ASQ Quality Press
ISBN: 0873898672
Format: PDF, Docs
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This primer was written to promote the application of basic and sound supply chain management principles. It was written for a global audience of practitioners and their managers. Authors and reviewers were chosen from around the world to capture these accepted methods used in national and international commerce. Most of the described methods come from decades of use in quality management programs. They are equally important when managing for environment, safety, security, and sustainability. They are basic. Supply chain management is a system. Like all systems, it is composed of many connected processes, all working in harmony to achieve organizational objectives. There are five basic activities we must implement for superior achievement of those objectives. The processes in typical sequential order are: • Define your requirements • Select a supplier • Award the business • Build and strengthen relationships • Monitor the performance These five activities apply to all organizations, be they government, industry, healthcare, or education. The five activities combined create an enterprise system.