Moderne Marketing Kommunikation

Author: Jörg Tropp
Publisher: Springer-Verlag
ISBN: 3531199137
Format: PDF, ePub, Mobi
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Das Lehrbuch gibt vor einem kommunikationswissenschaftlichen Hintergrund einen Überblick über die Grundlagen und das Management Moderner Marketing-Kommunikation. Ausgehend von der systematischen Aufbereitung der neueren Entwicklungen wird der Marketing-Kommunikationsprozess und dessen Management gegliedert nach seinen einzelnen Phasen dargestellt. Besondere Berücksichtigung finden dabei die neuen Kommunikationsdisziplinen wie Utility Marketing, Guerilla Marketing oder Word-of-Mouth-Marketing. In der überarbeiteten Auflage des Buches, das zu den Standardwerken in der Literatur zur marketingbezogenen Organisationskommunikation zählt, sind die neuesten Entwicklungen der Marketingkommunikation wie Content Marketing und Owned Media aufgenommen worden. Weiterhin stellen zahlreiche aktuelle nationale und internationale Beispiele einen hohen Praxisbezug sicher. Vertiefend kann über QR-Codes auf audiovisuelle Fallstudien sowie Konzeptvideos vom Kampagnen zugegriffen werden, die beim International Festival of Creativity prämiert wurden.

Handbuch Werbeforschung

Author: Gabriele Siegert
Publisher: Springer-Verlag
ISBN: 3531189166
Format: PDF
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Das Handbuch gibt als erstes deutschsprachiges Werk einen systematischen Überblick über das gesamte Forschungsfeld „Werbung“ aus kommunikationswissenschaftlicher Perspektive. Als dezidiertes Forschungshandbuch bietet es Interessierten, Forschenden und fortgeschrittenen Studierenden der (akademischen) Forschungspraxis einen ganzheitlichen Orientierungsansatz, der nicht nur wichtige Bereiche der internationalen und der deutschsprachigen Werbeforschung thematisiert, sondern typische Strategien, Logiken und Forschungsdesigns im Zusammenhang aufzeigt. Die Beiträge präsentieren ausgewiesene Forschungsfelder, die entsprechende Literatur und liefern „Gebrauchsanweisungen“ für die akademische Forschungspraxis.

Einsatz von Social Media f r das Dienstleistungsmanagement

Author: Manfred Bruhn
Publisher: Springer-Verlag
ISBN: 3658072342
Format: PDF, Mobi
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Manfred Bruhn und Karsten Hadwich zeigen die Relevanz von Social Media sowie Ansatzpunkte für eine erfolgreiche Analyse, Planung, Implementierung und Kontrolle von Social Media-Aktivitäten im Rahmen des Dienstleistungsmanagements auf. Social Media als Kommunikationsplattform gewinnt immer mehr an Bedeutung. Dienstleistungsunternehmen stehen hierbei vielfältige Möglichkeiten zum Einsatz von Social Media für das Dienstleistungsmanagement zur Verfügung.

Industrial Process Automation Systems

Author: B.R. Mehta
Publisher: Butterworth-Heinemann
ISBN: 0128010983
Format: PDF, ePub, Mobi
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Industrial Process Automation Systems: Design and Implementation is a clear guide to the practicalities of modern industrial automation systems. Bridging the gap between theory and technician-level coverage, it offers a pragmatic approach to the subject based on industrial experience, taking in the latest technologies and professional practices. Its comprehensive coverage of concepts and applications provides engineers with the knowledge they need before referring to vendor documentation, while clear guidelines for implementing process control options and worked examples of deployments translate theory into practice with ease. This book is an ideal introduction to the subject for junior level professionals as well as being an essential reference for more experienced practitioners. Provides knowledge of the different systems available and their applications, enabling engineers to design automation solutions to solve real industry problems. Includes case studies and practical information on key items that need to be considered when procuring automation systems. Written by an experienced practitioner from a leading technology company

Handbook on Business Process Management 2

Author: Jan vom Brocke
Publisher: Springer
ISBN: 3642451039
Format: PDF
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Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Diagnosing and Changing Organizational Culture

Author: Kim S. Cameron
Publisher: John Wiley & Sons
ISBN: 1118047052
Format: PDF, Mobi
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Diagnosing and Changing Organizational Culture provides a framework, a sense-making tool, a set of systematic steps, and a methodology for helping managers and their organizations carefully analyze and alter their fundamental culture. Authors, Cameron and Quinn focus on the methods and mechanisms that are available to help managers and change agents transform the most fundamental elements of their organizations. The authors also provide instruments to help individuals guide the change process at the most basic level—culture. Diagnosing and Changing Organizational Culture offers a systematic strategy for internal or external change agents to facilitate foundational change that in turn makes it possible to support and supplement other kinds of change initiatives.

Communication for Rural Innovation

Author: Cees Leeuwis
Publisher: John Wiley & Sons
ISBN: 1118688015
Format: PDF, Kindle
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This important book is the re-titled third edition of the extremely well received and widely used Agricultural Extension (van den Ban & Hawkins, 1988, 1996). Building on the previous editions, Communication for Rural Innovation maintains and adapts the insights and conceptual models of value today, while reflecting many new ideas, angles and modes of thinking concerning how agricultural extension is taught and carried through today. Since the previous edition of the book, the number and type of organisations that apply communicative strategies to foster change and development in agriculture and resource management has become much more varied and this book is aimed at those who use communication to facilitate change in agriculture and resource management. Communication for Rural Innovation is essential reading for process facilitators, communication division personnel, knowledge managers, training officers, consultants, policy makers, extension specialists and managers of agricultural extension or research organisations. The book can also be used as an advanced introduction into issues of communicative intervention at BSc or MSc level.

An Approach to an Accountable Client Communication Mix in the Banking Industry

Author: Markus Sasse
Publisher: diplom.de
ISBN: 3836616556
Format: PDF
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Inhaltsangabe:Introduction: The recent decades have been characterised by the development from the industrial age towards a service economy. Knowledge and information have become the most essential production factors. When services and intangible assets are offered, information and soft factors are even more important elements of business communication. Any kind of worldwide communication between (anonymous) business partners has been enabled by the progress of information and telecommunication technology. The banking sector is one important part of a service economy. With regard to the globalisation the banking industry still faces radical changes. This paper is especially addressed to the business operations of WestLB AG (WestLB), a major German bank that primarily operates both national and international business-to-business (B2B) banking. WestLB operates in a partnership with the savings banks, which run the business-to-customer (B2C) banking of the mass market for private customers (esp. retail banking). In addition, WestLB s subsidiaries Readybank and Weberbank attend to private clients, whereas Readybank runs bulk-lending business and Weberbank offers private wealth management to German customers. In particular, this reading explores a number of relevant questions within the scope of well-managed marketing and its controlling. Latest organisational restructuring within the bank s marketing organisation have encouraged a rethink of how to better manage marketing communications to the clients and where to spend its marketing investments. One important change means that one worldwide marketing budget has been applied to the entire bank. This is the second largest departmental cost budget after information technology to be controlled at WestLB. All these present circumstances are described in detail in a separate chapter including organisational questions, marketing teams, customer and product groups. Motivation: Due to the homogeneity of the offered finance products, it is especially difficult for banks to position and distinguish themselves from the competition. Consequently, marketing success of financial services products requires communication activities such as imaging, loyalty factor, persuasion, and so on. Traditionally, the marketing department is responsible for shaping such a competitive communication on products and image towards the company s markets within an affluent society, where the customer can choose from different [...]