Perspectives on Cognitive Dissonance

Author: R. A. Wicklund
Publisher: Psychology Press
ISBN: 1135060053
Format: PDF, ePub
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Published in 1976, Perspectives on Cognitive Dissonance is a valuable contribution to the field of Social Psychology.

Cognitive Dissonance

Author: Joel Cooper
Publisher: SAGE
ISBN: 184920344X
Format: PDF, Kindle
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'Dr. Joel Cooper has been at the very forefront of research on dissonance theory for decades now. In this book, he provides a brilliant and engagingly-written review of the 50-year history of dissonance research and a masterful account of the ensuing developments in the theory. The book will be an outstanding resource for readers familiar with dissonance research and an enlightening introduction for those who are not' - Professor Russell H. Fazio, Ohio State University Why is it that people who smoke continue to do so knowing how bad it is for them? What drives people to committing adultery even though they inherently believe this is wrong? What's the outcome of this contradiction in the mind? Cognitive dissonance has been an important and influential theory since Leon Festinger published his classic work in 1957. It is known by every social psychologist, most psychologists of any stripe, and the lay public, making its way into such mainstream publications as The New York Times with increasing frequency and accuracy. Ultimately, dissonance has become one of the most popularly known expressions of social psychological insights, making its way into the literature in consumer, health and economic behavior, and has become a frequently used explanation of political behavior in the popular press and magazines. In marking the 50th anniversary of the theory's inception, Joel Cooper - arguably the scholar most associated with dissonance research in the past few decades - has presented a beautiful, modern and comprehensive analysis of the state of dissonance theory. This book charts the progress of dissonance theory, assessing its impact not only within our understanding of psychology but in everyday experiences as well. It should be important reading for students in social psychology, either undergraduate or graduate, but equally relevant to a host of other readers who need to understand or share the same passions for appreciating the significance of cognitive dissonance in the human psyche.

Integrating Perspectives of Cognitive Dissonance and Coping Theories Into an Understanding of the Causal Sequence Between Emotional Labour Emotional Dissonance and Job Burnout

Author: Aaron Wijeratne
Publisher:
ISBN:
Format: PDF, ePub, Docs
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Customer service-based employees act as an interface between the consumer and the organisation using managed emotional display which is known as emotional labour. While much research into emotional labour has been conducted over the last three decades, disagreement persists regarding the consequences of emotional labour on employee well-being, ranging from job satisfaction to job burnout. Conflicting empirical findings suggests there is much to be understood regarding the impact of emotional labour on employee well-being, particularly the differential impact of the two types of acting associated with emotional labour: surface acting (faking emotional display) and deep acting (trying to manufacture 'authentic' emotional display) and the function of emotional dissonance (stressor). This research examines the employee processes and mechanisms used by University Student Services staff to manage the experience of emotional dissonance during the process of performing emotional labour (specifically, surface acting). This research presents and tests a theoretically derived model of emotional labour that integrates components of coping and cognitive dissonance theories that assists in explaining how employees may manage the affective consequences of emotional labour. Adopting a mixed methods approach, this research includes three sequential phases. The first stage is a qualitative evaluation of the constructs within the theoretical model within the applied setting of Higher Education Student Services. The second stage involves two phases of data collection to develop and test emotional labour focused measures of behavioural disengagement and effort justification (cognitive dissonance theory), as well as a measure of emotional dissonance. The third and final stage tests the proposed model within the applied setting using the scales developed in stage two of the research. Study 1- A qualitative evaluation of the theoretical model using semi-structured interviews on a sample of Student Services employees (n=18). This study is also used to inform item selection and development for Study 2. Study 2- Stage 1: An assessment of the theoretically derived measurement models for emotional dissonance, behavioural disengagement, and effort justification using SEM techniques on a sample of customer service-based employees (n= 355). Stage 2: A confirmation of the measurement models on a sample of customer service-based employees (n= 154). Study 3- A test of the theoretical model using SEM and regression-based techniques using a sample of Student Services employees (n= 175). The scales developed in Study 2 are used in this phase of the research. The results supported the proposed mediating relationship of emotional dissonance between surface acting and job burnout suggesting that the negative affective state is central to determining the nature of job outcomes associated with emotional labour. The findings also indicated that employees who engage in the cognitive reappraisal mechanisms of behavioural disengagement and effort justification are able to manage the level of emotional dissonance they experience when surface acting. This finding illustrates the salience of individual differences in managing the consequences of emotional labour and contributes to clarifying the complex relationship between emotional labour and burnout. Finally, preventive coping was the only individual coping style found to predict the choice of emotional labour based acting (deep acting). This research demonstrates the importance of understanding intrapersonal processes in determining individual responses to emotional labour-based role demands and, in part, helps to clarify the nature and management of emotional dissonance, its measurement and its impact on employee burnout.

A Theory of Cognitive Dissonance

Author: Camille Morvan
Publisher: CRC Press
ISBN: 1351350080
Format: PDF
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Leon Festinger's 1957 A Theory of Cognitive Dissonance is a key text in the history of psychology - one that made its author one of the most influential social psychologists of his time. It is also a prime example of how creative thinking and problem solving skills can come together to produce work that changes the way people look at questions for good. Strong creative thinkers are able to look at things from a new perspective, often to the point of challenging the very frames in which those around them see things. Festinger was such a creative thinker, leading what came to be known as the "cognitive revolution" in social psychology. When Festinger was carrying out his research, the dominant school of thought - behaviorism - focused on outward behaviors and their effects. Festinger, however, turned his attention elsewhere, looking at "cognition: " the mental processes behind behaviors. In the case of "cognitive dissonance," for example, he hypothesized that apparently incomprehensible or illogical behaviors might be caused by a cognitive drive away from dissonance, or internal contradiction. This perspective, however, raised a problem: how to examine and test out cognitive processes. Festinger's book records the results of the psychological experiments he designed to solve that problem. The results helped prove the existence for what is now a fundamental theory in social psychology.

Handbook of Theories of Social Psychology

Author: Paul A M Van Lange
Publisher: SAGE
ISBN: 1446250067
Format: PDF
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This innovative two-volume handbook provides a comprehensive exploration of the major developments of social psychological theories that have taken place over the past half century, culminating in a state of the art overview of the primary theories and models that have been developed in this vast and fascinating field. Authored by leading international experts, each chapter represents a personal and historical narrative of the theory's development including the inspirations, critical junctures, and problem-solving efforts that have effected the choices made in each theory's evolution as well as the impact each has had on the canon of social psychology. Unique to this handbook, these narratives provide a rich background for understanding how theories are created more generally; how they're nurtured and shaped over time: and how through examination we can better understand their unique contribution to society as a whole. The Handbook also illustrates how the various theories contribute to understanding and solving critical social issues and problems. The Handbook of Theories of Social Psychology is an essential resource for researchers and students of social psychology and related disciplines.

A Radical Dissonance Theory

Author: Jean-Léon Beauvois
Publisher: Taylor & Francis
ISBN: 9780748404728
Format: PDF, Docs
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This text provides an account of dissonance theory and reduction. It studies the evolution of cognitive dissonance theory, providing a review and a new interpretation of Festinger's original theory - the "radical conception". The authors present research arising from this new interpretation, adding to Festinger's theory by emphasizing the importance of the status of behaviour. Their research and evidence is intended to strengthen and clarify Festinger's original and innovative arguments.

The Psychology of Marketing

Author: Gerhard Raab
Publisher: CRC Press
ISBN: 1317018702
Format: PDF, ePub
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This comprehensive guide to both the theory and application of psychology to marketing comes from the author team that produced the acclaimed Customer Relationship Management. It will be of immeasurable help to marketing executives and higher level students of marketing needing an advanced understanding of the applied science of psychology and how it bears on consumers; on influencing; and on the effective marketing of organizations themselves, as well as of products and services. Drawing on consumer, management, industrial, organizational, and market psychology, The Psychology of Marketing's in-depth treatment of theory embraces: ¢ Cognition theories. ¢ Personality, perception and memory. ¢ Motivation and emotion. ¢ Power, control, and exchange. Complemented by case studies from across the globe, The Psychology of Marketing provides a trans-national perspective on how the theory revealed here is applied in practice. Marketers and those aspiring to be marketers will find this book an invaluable help in their role as 'lay psychologists'.

Cognitive Dissonance

Author: Judson Mills
Publisher: Amer Psychological Assn
ISBN: 9781557985651
Format: PDF, Docs
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Tell any smoker that his habit is unhealthy, and he most likely will agree. What mental process does a person go through when he or she continues to do something unhealthy? When an honest person tells a "white lie," what happens to his or her sense of integrity? If someone must choose between two equally attractive options, why does one's value judgement of the options change after the choice has been made? In 1954 Dr. Leon Festinger drafted a version of a theory describing the psychological phenomenon that occurs in these situations. He called it cognitive dissonance: the feeling of psychological discomfort produced by the combined presence of two thoughts that do not follow from one another. Festinger proposed that the greater the discomfort, the greater the desire to reduce the dissonance of the two cognitive elements. The elegance of this theory has inspired psychologists over the past four decades. Cognitive Dissonance: Perspectives on a Pivotal Theory in Social Psychology documents the on-going research and debate provoked by this influential theory.

Lay Epistemics and Human Knowledge

Author: Arie W. Kruglanski
Publisher: Springer Science & Business Media
ISBN: 1489909249
Format: PDF, ePub, Mobi
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Whatever your reasons, kind reader, for reading these words,-what ever your premises about forewords, whatever the epistemic motivation with which you approach them-Iet me urge you to turn immediately to Kruglanski's first chapter and skim it. If any enthusiasm for sodal psy chology flows in your veins, you will certainly proceed then to read further in this important book. It represents some dozen years of Arie's thought and of his and his colleagues' research. Its intellectual scope covers 50 years of sodal psychology-from attitudes and attitude change, to balance, disso nance, and the various other cognitive consistency theories, to causal attribution, and to current cognitive sodal psychology. Sodal psycholo gists have recently begun to leave the fireside coziness of scribbling textbook catalogues of our field and to venture out into the cold, outdoor adventure of detecting (or creating?) its underlying structure. Of these attempts at providing scope plus order, Kruglanski's must surely be the most ambitious. For his is no mere overarching theory, which, like a circus tent over a diverse set of sideshows, covers everything but does little to provide thematic structure. Rather, Kruglanski tries to produce a basic reorganization of our thinking about sodal psychology. To use his LEGO blocks metaphor for the modification of knowledge structures, he attempts to dismantle the current assembly of elements of our field and reassemble them into a simpler and more coherent configuration.

Motivational Science

Author: Edward Tory Higgins
Publisher: Psychology Press
ISBN: 9780863776960
Format: PDF, Docs
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The reader begins with an original paper by the editors that introduces the social-personality perspective on motivational science and provides an integrated review of empirical and theoretical contributions. Major issues in motivational science are identified that form the basis for the organization of the book. Each section of the book also has a brief introduction, suggested additional readings, and questions for discussion.