Spinning Up ServiceNow

Author: Gabriele Kahlout
Publisher: Apress
ISBN: 1484225716
Format: PDF
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Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

ServiceNow IT Operations Management

Author: Ajaykumar Guggilla
Publisher: Packt Publishing Ltd
ISBN: 1785889818
Format: PDF, Mobi
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Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

Mastering ServiceNow

Author: Martin Wood
Publisher: Packt Publishing Ltd
ISBN: 1786467429
Format: PDF, Mobi
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Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

ServiceNow Cookbook

Author: Ashish Rudra Srivastava
Publisher: Packt Publishing Ltd
ISBN: 1785884131
Format: PDF, ePub, Docs
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Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

VHDL by Example

Author: Blaine Readler
Publisher:
ISBN: 9780983497356
Format: PDF, ePub, Mobi
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A practical primer for the student and practicing engineer already familiar with the basics of digital design, the reference develops a working grasp of the VHLD hardware description language step-by-step using easy-to-understand examples. Starting with a simple but workable design sample, increasingly more complex fundamentals of the language are introduced until all core features of VHDL are brought to light. Included in the coverage are state machines, modular design, FPGA-based memories, clock management, specialized I/O, and an introduction to techniques of simulation. The goal is to prepare the reader to design real-world FPGA solutions. All the sample code used in the book is available online. What Strunk and White did for the English language with "The Elements of Style," VHDL BY EXAMPLE does for FPGA design.

The Corporate Whistleblower s Survival Guide

Author: Tom Devine
Publisher: Berrett-Koehler Publishers
ISBN: 1605099880
Format: PDF
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From Erin Brockovich to Enron, whistleblowers who “challenge abuses of power that betray the public trust” have proven to be an unfortunate necessity in modern business culture. Their efforts to report crimes, fraud, and dangers to public health and safety have saved millions of lives and billions of dollars of shareholder value – and had we heeded the warnings of whistleblowers, perhaps disasters such as the Bernie Madoff scandal and the Lehman Brothers meltdown could have been averted. Recent federal legislation in finance and health reform have cemented legal protections and mechanisms for whistleblowing. This book provides a thorough guide and history to the whistleblower's legal rights. The ultimate survival guide, it provides advice on getting help and finding allies, warns that retaliation is often the reward for "committing the truth" and shows how to weather the storm. With extensive legal texts, sample letters, resources, and information on upcoming whistleblower reforms, this is the ultimate source on the subject.

National Electrical Code 2017 Spiral Bound Version

Author: (Nfpa) National Fire Protection Association
Publisher: Cengage Learning
ISBN: 9781455912797
Format: PDF
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NFPA 70 National Electrical Code (NEC) sets the foundation for electrical safety in residential, commercial, and industrial occupancies. The 2017 edition of this trusted Code presents the latest comprehensive regulations for electrical wiring, overcurrent protection, grounding, and installation of equipment.

Inventing the Cloud Century

Author: Marcus Oppitz
Publisher: Springer
ISBN: 3319611615
Format: PDF, Docs
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This book combines the three dimensions of technology, society and economy to explore the advent of today’s cloud ecosystems as successors to older service ecosystems based on networks. Further, it describes the shifting of services to the cloud as a long-term trend that is still progressing rapidly.The book adopts a comprehensive perspective on the key success factors for the technology – compelling business models and ecosystems including private, public and national organizations. The authors explore the evolution of service ecosystems, describe the similarities and differences, and analyze the way they have created and changed industries. Lastly, based on the current status of cloud computing and related technologies like virtualization, the internet of things, fog computing, big data and analytics, cognitive computing and blockchain, the authors provide a revealing outlook on the possibilities of future technologies, the future of the internet, and the potential impacts on business and society.

Leadership in Psychiatry

Author: Dinesh Bhugra
Publisher: John Wiley & Sons
ISBN: 1118570030
Format: PDF
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The psychiatric profession must ensure that its next generation of leaders has the appropriate skills to provide mental health services in the face of globalization and urbanization, new technologies, and competing demands for shrinking resources. Developing leadership skills and leaders is critical in order to optimise the use of resources, their application, service planning and delivery of services for patients and their families. This is the first book on leadership (rather than management skills) to focus on psychiatry and mental health care. Contributions from international experts with clinical and non-clinical backgrounds pull together the theories and practical skills required to be a successful leader. The aim is to guide mental health professionals in general and psychiatrists in particular on how to gain the relevant skills and on how to utilise these skills and training to take on leadership roles in clinical and organisational settings. The book covers the role of the leader and the skills required for leadership, including chapters on communication, decision-making, team development, mentoring, gender issues in leadership, burnout and more. It includes a section on assessment tools and learning material. Essential reading for all those who aspire to lead in psychiatry!

Bringing New Ideas Into Practice

Author: Peter Gildemacher
Publisher: Kit Press
ISBN: 9789460222337
Format: PDF, Docs
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African smallholder farmers need to intensify their production systems and adapt to continuous, often unforeseen and sudden changes in their environment, which requires continuous innovation. An important question for policy makers and managers in the field of agricultural development is how to best invest resources to support agricultural innovation. In this book, we document lessons from Research Into Use (RIU) in Africa, a United Kingdom Department for International Development (DFID) funded programme. The programme aimed at stimulating rural economic development by enhancing agricultural innovation. RIU explored different approaches of promoting innovation in agriculture. This book analyses the experiences of three RIU Africa Country Programmes, which used innovation platforms to facilitate innovation, and two best-bet projects, which used a competitive funding mechanism to support private sector driven initiatives to get research outcomes into use. The analysis of the five cases did allow for the development of an analytical model that can assist in decision-making on investments in agricultural innovation. Interventions aimed at agricultural development through innovation would do well to consider two types of results: household level impact at scale, and an improved capacity to innovate. Three interlinked components, needs and opportunity identification, experimentation and bringing into routine use, were distinguished to analyse the process of getting from new ideas to impact at scale. The roles of different stakeholders are discussed.