What Would You Do Leader s Guide

Author: Lorraine L. Ukens
Publisher: John Wiley & Sons
ISBN: 0787985376
Format: PDF, ePub
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The What Would You Do? game contains eight decision-making scenarios. For each scenario, players have to decide whether to take a collaborative or competitive road, scoring points for each of several rounds. Points are based on how an individual’s choice compares with those of the other players in the group. At the end of the game, players compare their decisions with the other players. The first scenario mirrors the original Prisoner’s Dilemma—two prisoners are captured and brought in for questioning. Each has to decide whether to collaborate (which results in a lighter sentence) or save their own skin (which results in no punishment for one prisoner, and a heavy sentence for the other). Each of the next seven scenarios introduces additional problems that turn up the heat and force the participants to make increasingly difficult ethical decisions.

Leadership Resources

Author: Center for Creative Leadership
Publisher: Center for Creative Leadership
ISBN: 9781882197576
Format: PDF, Mobi
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Since 1986, HRD professionals, corporate trainers, educators, and managers have used this volume to identify materials that can help them better understand issues of leadership and leadership development and apply that understanding in their organizations and classrooms. Drawn from numerous sources and carefully reviewed by the editors, the information in Leadership Resources includes descriptions of current writings and films on leadership, a list of active leadership organizations, websites offering leadership resources, and announcements of annual conferences and meetings. Information on development instruments and exercises introduces many powerful techniques and strategies for enhancing personal growth and learning. A new, simplified organization allows for easier subject browsing, and subject, author, and title indexes provide detailed access to all parts of the book.

101 Ways to Improve Customer Service

Author: Lorraine L. Ukens
Publisher: John Wiley & Sons
ISBN: 9780787994822
Format: PDF, ePub
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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

A Student Guide to Study Abroad

Author: Stacie Berdan
Publisher: BookBaby
ISBN: 0872063623
Format: PDF, Mobi
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Every student who wants to succeed in the global economy should study abroad. It is one of the most valuable things you can do for yourself and your career. Each of us has lived and worked both in the United States and overseas, working extensively with both students and employers in a variety of business, academic and not-for-profit settings in our own careers. Stacie Nevadomski Berdan is a seasoned global executive, an expert on international careers, and an award-winning author on how to succeed in the global marketplace. Sir Cyril Taylor has been an innovator in study abroad for nearly 50 years, having founded the American Institute For Foreign Study (AIFS) in 1964, and Richmond, The American International University in London in 1972. As the president and CEO of the Institute of International Education, Allan Goodman is a leader in creating and expanding international educational exchange opportunities, and making them more accessible to more diverse student populations. He was previously a professor and the executive dean of the School of Foreign Service at Georgetown University, teaching students who are now in diplomatic leadership positions around the globe. Together, we and our organizations have advised and supported hundreds of thousands of students over the years to gain an international experience, and we continue to advocate for more students going abroad. We have seen firsthand the value of making international a part of one’s education and of listening to others when it comes to adapting to life in another country. We have all felt culture shock and also re-entry problems, and we have seen the impact of an international experience on those who have been fortunate enough to have one. But we realize that not every student knows where to start and how to make it happen. So we teamed up to reach students like you, who are still exploring whether and how to study abroad, and wondering if they should do it. The answer is a resounding “yes”—but only after you have prepared yourself to take full advantage of the opportunity. We wrote this book to give every student access to the best information available on study abroad—things to know before you go, how to make the most of your time abroad, why you should consider internships and career-related experiences abroad, how to transition back to life in the States, and, as you embark on your career, how to use study abroad to showcase your global growth and learning. To bring you current, relevant advice, we surveyed approximately 350 students and asked dozens of educators and business leaders to share their insights. In addition to our own best advice from years of working in international education and communications, we aim to offer you timely and practical feedback from the current generation of students who have made the most of their time abroad. Therefore, we have included more than 200 real-life stories from a diverse collection of students, advisers and professionals, as well as 100 easy-to-follow tips to help guide you through the process. The wide range of programs currently available makes study abroad more flexible, affordable and accessible than ever before. While not everyone can go abroad for a full year in a total language immersion setting, we hope you will agree after reading this book that there is a study abroad option for everyone. We urge you to make international a part of your education.

Adventure in the Amazon

Author: Lorraine L. Ukens
Publisher: Pfeiffer
ISBN:
Format: PDF, Mobi
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In this exciting activity, participants face a simulated "jungle survival." They must reach agreement in this imaginary setting in order to succeed, and they learn why consensus produces the best decisions. When their plane makes an emergency landing in the jungle, participants need to decide which of 15 items on the plane--including tallow candles, a pistol, safari hats, and other objects--would be most essential to their survival. First, as individuals, participants rate the 15 items. Then participants collaborate as a group and attempt to decide on the best course of action. When they cooperate, they experience the spark of synergy as never before! Use this gripping simulation to: * Improve decision-making skills * Enhance problem-solving abilities * Strengthen group cooperation * Show groups the power of synergy . . . and much more! Human resource professionals, team leaders, and managers piloting a team development effort, will want to conduct this refreshing activity with their groups and teams in any work setting.

Sold

Author: Patricia McCormick
Publisher: Disney Electronic Content
ISBN: 1484731670
Format: PDF, ePub, Mobi
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Lakshmi is a thirteen-year-old girl who lives with her family in a small hut on a mountain in Nepal. Though she is desperately poor, her life is full of simple pleasures, like playing hopscotch with her best friend from school, and having her mother brush her hair by the light of an oil lamp. But when the harsh Himalayan monsoons wash away all that remains of the family's crops, Lakshmi's stepfather says she must leave home and take a job to support her family. He introduces her to a glamorous stranger who tells her she will find her a job as a maid in the city. Glad to be able to help, Lakshmi journeys to India and arrives at "Happiness House" full of hope. But she soon learns the unthinkable truth: she has been sold into prostitution. An old woman named Mumtaz rules the brothel with cruelty and cunning. She tells Lakshmi that she is trapped there until she can pay off her family's debt—then cheats Lakshmi of her meager earnings so that she can never leave. Lakshmi's life becomes a nightmare from which she cannot escape. Still, she lives by her mother's words— Simply to endure is to triumph—and gradually, she forms friendships with the other girls that enable her to survive in this terrifying new world. Then the day comes when she must make a decision—will she risk everything for a chance to reclaim her life? Written in spare and evocative vignettes, this powerful novel renders a world that is as unimaginable as it is real, and a girl who not only survives but triumphs.

Crazy Busy

Author: Edward M. Hallowell
Publisher: Random House Digital, Inc.
ISBN: 0345482441
Format: PDF, Mobi
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The best-selling author of Delivered from Distraction offers advice to those who are stressed out by today's fast-paced society, presenting time management strategies and lifestyle changes that can change a frantic lifestyle into a productive and satisfying one. Reprint. 50,000 first printing.

Exploring Leadership

Author: Susan R. Komives
Publisher: John Wiley & Sons
ISBN: 1118417488
Format: PDF, Docs
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Note from the publisher: Each copy of Exploring Leadership, Third Edition comes with an access code so students can take the Clifton StrengthsFinder, a 30-minute online assessment which has helped more than eight million people around the world discover their talents. After they take the self-assessment, they'll receive a customized report that lists their top five talent themes, along with action items for development and suggestions about how they can use their talents to achieve academic, career, and personal success. In the book, the authors discuss the importance of understanding oneself, and how using the StrengthsFinder assessment will help one do so. (E-book customers must prove they have purchased the book to obtain their StrengthsFinder access code from Wiley Customer Service. If you rent or purchase a used book, the access code may have been redeemed previously and will no longer work.) This third edition is a thoroughly revised and updated version of the bestselling text for undergraduate leadership courses. This book is designed for college students to help them understand that they are capable of being effective leaders and guide them in developing their leadership potential. The Relational Leadership Model (RLM) continues as the major focus in this edition, and the book includes stronger connections between the RLM dimensions and related concepts, as well as visual applications of the model. The third edition includes new student vignettes that demonstrate how the major concepts and theories can be applied. It also contains new material on social justice, conflict management, positive psychology, appreciative inquiry, emotional intelligence, and new self-assessment and reflection questionnaires. For those focused on the practice of leadership development, the third edition is part of a complete set that includes a Student Workbook, a Facilitation and Activity Guide for educators, and free downloadable instructional PowerPoint® slides. The Workbook is a student-focused companion to the book and the Facilitation and Activity Guide is designed for use by program leaders and educators.