The Fred Factor

Author: Mark Sanborn
Publisher: Random House
ISBN: 184413816X
Format: PDF, ePub
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In this parable for a modern age, motivational speaker Sanborn recounts the true story of Fred, the mail carrier who passionately loves his work and who genuinely cares about the people he serves. Sanborn illuminates the simple steps each person can to transform their lives from the ordinary to the extraordinary.

Bridges to the Customer s Heart

Author: Paul Uduk
Publisher: Trafford Publishing
ISBN: 1426965478
Format: PDF, Mobi
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Bridges to the Customers Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.

Noch mehr Fish

Author: Stephen C. Lundin
Publisher: Redline Wirtschaft
ISBN: 3864140404
Format: PDF, Kindle
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Noch mehr FISH! hilft mit wahren Geschichten: Von einem Call-Center, in dem glitzernde Disco-Kugeln aufgehängt wurden, einem Autohändler, der Cappuccino serviert, oder einem Dachdeckerlehrling, der seinen Chef coacht. Mit 12-Wochen-Programm für eine ganz persönliche FISH!-Strategie. Bremst der Alltag die Motivation wieder?

10 Passions of a Man s Soul

Author: Mark Elfstrand
Publisher: Moody Publishers
ISBN: 9780802480279
Format: PDF, Kindle
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Morning show host of Moody Radio Network's flagship station in Chicago, Mark Elfstrand uses interviews with ten dynamic, powerfully gifted leaders to explore the driving passions that motivate authentic men of God. Exploring topics such as power, adventure, purpose, pleasure, and wealth, this transparent disclosure of men's innermost feelings brings up thought-provoking questions and surprising revelations about contemporary leaders and historical figures. Readers will discover the hidden leader waiting to emerge from within themselves.

Rise of the DEO

Author: Maria Giudice
Publisher: New Riders
ISBN: 0133441318
Format: PDF, ePub
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The majority of companies, their employees and their leaders navigate a space where competitors appear overnight, customers demand innovations monthly, business plans rarely last a full year and career ladders have been replaced by trampolines. This environment of constant change will only accelerate in the future and traditional business leaders are ill equipped to deal with it. Just as we took our cues from MBAs and the military in casting the ideal CEO of the 20th century, we can look to design - in its broadest form - to model our future leader, the DEO. These leaders possess characteristics, behaviors and mindsets that allow them to excel in unpredictable, fast-moving and value-charged conditions. They are catalysts for transformation and agents of change. A hybrid of strategic business executive and creative problem-solver, the DEO is willing to take on anything as an object of design and looks at ALL problems as design challenges. Readers will learn not only why this form of leadership is essential to the success of modern organizations, but also what characteristics are best suited to this role. Through intimate conversations with leading DEOs, we explore the mindsets, communities, processes and practices common to creative business leaders. The book lays out—graphically and through example—how DEOs run their companies and why this approach makes sense now. We help readers identify these skills in themselves and their colleagues, and we guide them in using these skills to build, revive or reinvent the next generation of great companies and organization.

Der Energy Bus

Author: Jon Gordon
Publisher: VCH
ISBN: 9783527506057
Format: PDF, Kindle
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Der Autor arrangiert seine Gesichte der "positiven Energie" um die Metapher eines Busses, welcher sinnbildlich für das Leben eines jeden Einzelnen steht und stellt zehn konkrete Handlungsmaxime für ein positiveres und glücklicheres Leben vor. Um zu diesen Empfehlungen zu gelangen, begleiten wir George, der als Teamleiter bei einem Glühbirnenfabrikanten arbeitet. George hat nicht nur auf der Arbeit seinen Weg verloren. Als ehemals gefeierter Günstling seinen Chefs steht er mittlerweile nicht nur unter Dauerstress sondern auch auf der Abschussliste. Das wirkt sich auch auf sein Privatleben aus. Zu wenig Zeit für seine Kinder und zu wenig Zuwendung für seine Frau führen immer wieder zu Spannungen in der einst so harmonischen Beziehung. Seine Existenz ist nicht viel mehr als ein Scherbenhaufen. Bis zu dem Tag, als ihn ein platter Reifen zwingt, den Bus zu nehmen und er auf die Busfahrerin Joy trifft. Was er in diesem Moment noch nicht weiß: Joy und die Passagiere ihres Busses haben es sich zur Aufgabe gemacht, gescheiterte Existenzen wie George mittels zehn einfacher Regeln wieder auf den rechten Weg zu führen. Zunächst reagiert George sehr ablehnend, doch schließlich lässt er sich auf die "Behandlung" der ewig lächelnden Busfahrerin ein und kann schon bald erste Erfolge verzeichnen. Letzten Endes rettet die Fahrt im "Energy Bus" nicht nur seinen Job und seine Ehe, sondern macht ihn auch zu einem glücklicheren Menschen.

From Desperation to Dedication

Author: Troy Evans
Publisher: Benbella Books
ISBN: 9781933771090
Format: PDF, ePub, Mobi
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A hard-luck story with a lesson to learn, this guide offers readers solid advice on making choices and making changes in their lives. Fifteen years ago, the author was a drop out, drug addict, and deadbeat dad who had turned to bank robbery and landed in prison; now, he shares what has made it possible for him to become a college graduate, responsible father, and acclaimed public speaker. From his example, readers will learn how to change their lives and commit to being better people by accepting responsibility for—and making the most of—every choice they face. The inspiring story and reliable advice combine to offer a uniquely insightful plan of attack for those who want to take control of their situations and set themselves on the path to success.

Wendy Leebov s Essentials for Great Patient Experiences

Author: Wendy Leebov
Publisher: AHA Press
Format: PDF
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Quick help for solving daily workforce problems that demoralize staff, and lead to less-than-perfect patient satisfaction outcomes. This book helps readers lead and inspire, and can elevate the opinions patients and their families have of the health care institution. The book contains exercises, checklists, meeting plans, question guides, scripts, and coaching techniques, plus an appendix of additional resources that can quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and achievement at work. It is an easy, quick read designed to accommodate tight work schedules and just-in-time management schedules.