The Human Contribution

Author: James Reason
Publisher: CRC Press
ISBN: 1351888110
Format: PDF, Docs
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This book explores the human contribution to the reliability and resilience of complex, well-defended systems. Usually the human is considered a hazard - a system component whose unsafe acts are implicated in the majority of catastrophic breakdowns. However there is another perspective that has been relatively little studied in its own right - the human as hero, whose adaptations and compensations bring troubled systems back from the brink of disaster time and again. What, if anything, did these situations have in common? Can these human abilities be ’bottled’ and passed on to others? The Human Contribution is vital reading for all professionals in high-consequence environments and for managers of any complex system. The book draws its illustrative material from a wide variety of hazardous domains, with the emphasis on healthcare reflecting the author’s focus on patient safety over the last decade. All students of human factors - however seasoned - will also find it an invaluable and thought-provoking read.

Construction Management

Author: Denny McGeorge
Publisher: John Wiley & Sons
ISBN: 1118440676
Format: PDF, ePub, Docs
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The construction industry faces continual challenges anddemands, due to market conditions and coercion by governments, forimprovements in safety, quality and cost control, and in theavoidance of contractual disputes. To meet these challengesconstruction enterprises need to constantly seek new directions andbusiness models in construction management. A number oftools, methods and concepts have been developed and advocated asaids to achieving improved performance, but many in the industryfind them confusing or are sceptical of theirrelevance. The third edition of Construction Management: NewDirectionsbrings together, in a single volume, detaileddiscussion of a range of contemporary management concepts which arerelevant to the construction industry, including strategicmanagement; benchmarking; reengineering; partnering and alliancing;enterprise risk management; total safety management; total qualitymanagement; value management and constructability. It providesa straightforward, accessible and objective account of theseconcepts, showing how they interrelate and can be used to improvethe performance of the construction firm. This research based text will be essential reading for industryleaders and practitioners, as well as researchers, postgraduate andsenior undergraduate students. From a review of previous editions I am in no doubt that this book will quickly become afavourite among students and practitioners alike—Construction Manager

The Design of Everyday Things

Author: Norman Don
Publisher: Vahlen
ISBN: 3800648105
Format: PDF, ePub
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Apple, Audi, Braun oder Samsung machen es vor: Gutes Design ist heute eine kritische Voraussetzung für erfolgreiche Produkte. Dieser Klassiker beschreibt die fundamentalen Prinzipien, um Dinge des täglichen Gebrauchs umzuwandeln in unterhaltsame und zufriedenstellende Produkte. Don Norman fordert ein Zusammenspiel von Mensch und Technologie mit dem Ziel, dass Designer und Produktentwickler die Bedürfnisse, Fähigkeiten und Handlungsweisen der Nutzer in den Vordergrund stellen und Designs an diesen angepasst werden. The Design of Everyday Things ist eine informative und spannende Einführung für Designer, Marketer, Produktentwickler und für alle an gutem Design interessierten Menschen. Zum Autor Don Norman ist emeritierter Professor für Kognitionswissenschaften. Er lehrte an der University of California in San Diego und der Northwest University in Illinois. Mitte der Neunzigerjahre leitete Don Norman die Advanced Technology Group bei Apple. Dort prägte er den Begriff der User Experience, um über die reine Benutzbarkeit hinaus eine ganzheitliche Erfahrung der Anwender im Umgang mit Technik in den Vordergrund zu stellen. Norman ist Mitbegründer der Beratungsfirma Nielsen Norman Group und hat unter anderem Autohersteller von BMW bis Toyota beraten. „Keiner kommt an Don Norman vorbei, wenn es um Fragen zu einem Design geht, das sich am Menschen orientiert.“ Brand Eins 7/2013 „Design ist einer der wichtigsten Wettbewerbsvorteile. Dieses Buch macht Spaß zu lesen und ist von größter Bedeutung.” Tom Peters, Co-Autor von „Auf der Suche nach Spitzenleistungen“

Impulsgeber Luftfahrt

Author: Martin Hinsch
Publisher: Springer-Verlag
ISBN: 3642326692
Format: PDF, ePub, Mobi
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Die Luftfahrtindustrie hat innovative betriebswirtschaftliche Konzepte, Tools und Arbeitsmethoden hervorgebracht und weiterentwickelt, die in anderen Branchen der Wirtschaft bis heute wenig bekannt, aber für diese sehr wohl geeignet sind. Die Autoren, alle Insider der Luftfahrt, rücken die betriebswirtschaftliche und operative Innovationskraft der Luftfahrtbranche stärker in den Fokus der Aufmerksamkeit. Sie beschreiben wegweisende Aufbau- und Ablaufkonzepte der Luftfahrt, geben dazu Umsetzungshinweise, benennen kritische Erfolgsfaktoren und unterstützen so den Wissenstransfer in andere Branchen. Dazu gehören Konzepte wie Technische Dokumentation, Materialrückverfolgbarkeit, Prozess- und Projektsteuerung sowie Instandhaltungsmanagement oder praxisorientierte Trainings- und Personalauswahlsysteme. Das Buch wendet sich an Entscheider unterschiedlicher Branchen, in denen komplexe Wertschöpfungsprozesse zum Tragen kommen.

Patient Safety

Author: Heather Gluyas
Publisher: Macmillan International Higher Education
ISBN: 1137234458
Format: PDF, Mobi
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How can we make health care processes safer and more consistent? How do we improve care outcomes for patients? With a range of coaching tips, scenarios, activities and reflective exercises, this book enables you to translate current research on patient safety in to everyday good practice and develop strategies to minimise the risk of patient harm.

Error Reduction in Health Care

Author: Patrice L. Spath
Publisher: John Wiley & Sons
ISBN: 9781118001561
Format: PDF
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Error Reduction in Health Care Completely revised and updated, this second edition of Error Reduction in Health Care offers a step-by-step guide for implementing the recommendations of the Institute of Medicine to reduce the frequency of errors in health care services and to mitigate the impact of errors when they do occur. With contributions from noted leaders in health safety, Error Reduction in Health Care provides information on analyzing accidents and shows how systematic methods can be used to understand hazards before accidents occur. In the chapters, authors explore how to prioritize risks to accurately focus efforts in a systems redesign, including performance measures and human factors. This expanded edition covers contemporary material on innovative patient safety topics such as applying Lean principles to reduce mistakes, opportunity analysis, deductive adverse event investigation, improving safety through collaboration with patients and families, using technology for patient safety improvements, medication safety, and high reliability organizations. The Editor

Threat Modeling

Author: Adam Shostack
Publisher: John Wiley & Sons
ISBN: 1118810058
Format: PDF, ePub, Docs
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The only security book to be chosen as a Dr. Dobbs Jolt Award Finalist since Bruce Schneier's Secrets and Lies and Applied Cryptography! Adam Shostack is responsible for security development lifecycle threat modeling at Microsoft and is one of a handful of threat modeling experts in the world. Now, he is sharing his considerable expertise into this unique book. With pages of specific actionable advice, he details how to build better security into the design of systems, software, or services from the outset. You'll explore various threat modeling approaches, find out how to test your designs against threats, and learn effective ways to address threats that have been validated at Microsoft and other top companies. Systems security managers, you'll find tools and a framework for structured thinking about what can go wrong. Software developers, you'll appreciate the jargon-free and accessible introduction to this essential skill. Security professionals, you'll learn to discern changing threats and discover the easiest ways to adopt a structured approach to threat modeling. Provides a unique how-to for security and software developers who need to design secure products and systems and test their designs Explains how to threat model and explores various threat modeling approaches, such as asset-centric, attacker-centric and software-centric Provides effective approaches and techniques that have been proven at Microsoft and elsewhere Offers actionable how-to advice not tied to any specific software, operating system, or programming language Authored by a Microsoft professional who is one of the most prominent threat modeling experts in the world As more software is delivered on the Internet or operates on Internet-connected devices, the design of secure software is absolutely critical. Make sure you're ready with Threat Modeling: Designing for Security.

Misunderstandings in ATC Communication

Author: Dr Immanuel Barshi
Publisher: Ashgate Publishing, Ltd.
ISBN: 1409474100
Format: PDF, ePub, Docs
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Effective radio communication between ATC and pilots has long been recognized as an important element of aviation safety. In recognition of the role miscommunications play in aviation incidents and accidents, the International Civil Aviation Organization (ICAO) recently introduced language proficiency requirements for all flight personnel in all ICAO member states. Using an effective and economical experimental paradigm, the research described here teases apart the complex combination of factors (e.g. speech rate, controller message length, English language proficiency, cognitive workload) believed to contribute to miscommunications between controllers and pilots. Misunderstandings in ATC Communication offers an in-depth report of a seminal study in aviation communication, which until now has only been available in the form of an unpublished dissertation. In addition, it offers a recent extension of that work, the authors’ reflections on the research process, and a thorough review of the aviation communication literature. Graduate students and researchers who wish to address real-world problems will appreciate the simple elegance of the experimental paradigm that has been used to address a wide range of theoretical and applied interdisciplinary research questions. The book will appeal to scholars in the fields of human factors, linguistics, cognitive psychology, applied linguistics and second-language education and assessment. It is also of direct relevance to government and industry decision-makers and operators as they strive to implement the ICAO requirements, and to improve aviation safety.

A Life in Error

Author: Professor James Reason
Publisher: Ashgate Publishing, Ltd.
ISBN: 1472418417
Format: PDF, Kindle
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This succinct but absorbing book covers the main way stations on James Reason’s 40-year journey in pursuit of the nature and varieties of human error. He presents an engrossing and very personal perspective, offering the reader exceptional insights, wisdom and wit as only James Reason can. A Life in Error charts the development of his seminal and hugely influential work from its original focus on individual cognitive psychology through the broadening of scope to embrace social, organizational and systemic issues.