The Passenger Has Gone Digital and Mobile

Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1317021703
Format: PDF, ePub, Mobi
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Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.

Airline Industry

Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 131718307X
Format: PDF, ePub, Docs
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Many business sectors have been, and are being, forced to compete with new competitors-disrupters of some sort-who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers themselves. Think about the disruption created by Apple by the introduction of the iPod and iTunes, and by Netflix within the entertainment sectors using partners within the ecosystem; think of Uber that didn’t build an app around the taxi business but rather built a mobility business around the app to improve customer experience. Airline Industry considers whether the airline industry is poised for disruptive innovations from inside or outside of the industry. Although airlines have a long history of continuous improvements and innovation, few of their innovations can be classified as disruptive innovations. The few disruptive innovations that did emerge were facilitated, for example by new technology (jet aircraft) and government policy (deregulation). Now there are new forces in play-customers who expect to receive products that are more personalized and experience-based throughout the entire journey, new customer interfaces (via social media), advanced information systems and analytics, financially powerful airlines based in emerging nations, and the rise of unencumbered entrepreneurs who think differently as well as platform-focused integrators.

Blown to Bits

Author: Harold Abelson
Publisher: Addison-Wesley Professional
ISBN: 0137135599
Format: PDF, ePub
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Every day, billions of photographs, news stories, songs, X-rays, TV shows, phone calls, and emails are being scattered around the world as sequences of zeroes and ones: bits. We can't escape this explosion of digital information and few of us want to-the benefits are too seductive. The technology has enabled unprecedented innovation, collaboration, entertainment, and democratic participation. But the same engineering marvels are shattering centuries-old assumptions about privacy, identity, free expression, and personal control as more and more details of our lives are captured as digital data. Can you control who sees all that personal information about you? Can email be truly confidential, when nothing seems to be private? Shouldn't the Internet be censored the way radio and TV are? is it really a federal crime to download music? When you use Google or Yahoo! to search for something, how do they decide which sites to show you? Do you still have free speech in the digital world? Do you have a voice in shaping government or corporate policies about any of this? Blown to Bits offers provocative answers to these questions and tells intriguing real-life stories. This book is a wake-up call To The human consequences of the digital explosion.

Real time Traveler Information Systems

Author: D. Deeter
Publisher: Transportation Research Board
ISBN: 0309098424
Format: PDF, Docs
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This synthesis reports on the state of the practice in real-time traveler information systems. Emphasis is placed on the needs and expectations of travelers, the current status of a variety of traveler information systems in the United States, available and emerging data sources, and business models for sustaining traveler information. This synthesis will benefit state DOT transportation managers and others that provide or seek to provide affordable, accurate, timely, and effective information in a format that travelers can use.

Communication Technologies for Vehicles

Author: Marion Berbineau
Publisher: Springer
ISBN: 3642379745
Format: PDF, ePub, Mobi
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This book constitutes the joint refereed proceedings of the 5th International Workshop on Communication Technologies for Vehicles/Trains, Nets4Cars 2013 and Nets4Trains 2013, held in Vilnius, Lithuania, in May 2013. The 12 full papers of the road track and 5 full papers of the rail track presented together with 3 invited talks were carefully reviewed and selected from 24 submissions. They address topics such as intra-vehicle, inter-vehicle and vehicle to infrastructure communications (protocols and standards), mobility and traffic models (models, methodologies, and techniques), testing, and applications.